"Having trouble joining the meeting?" error displayed when trying to launch Webex
- Article Number: 000012854
- Products: Forcepoint Web Security, TRITON AP-WEB, Web Security Gateway, Web Security Gateway Anywhere
- Version: 8.5, 8.4, 8.3, 8.2, 8.1, 8.0, 7.8, 7.7
- Last Published Date: June 30, 2020
When an end user starts a Webex meeting, it loads partially, but takes a very long time to complete; or never finishes loading the meeting room.
A “Having trouble joining the meeting?” error is displayed.
To resolve the issue, exclude the domain webex.com from analysis (in other words, bypass analysis for webex.com) at the proxy (for example, Content Gateway or Blue Coat).
If using Content Gateway, this is done using the SSL Incidents list.
For Blue Coat proxies, please consult your Blue Coat documentation for information.
webex; ssl incident; tunnel;proxy; content gateway; wcg; Having trouble joining the meeting