Issues logging into Forcepoint Security Manager
- Article Number: 000011316
- Products: Forcepoint URL Filtering, Forcepoint Web Security, TRITON AP-WEB, Web Security Gateway, Web Security Gateway Anywhere, Web Security and Web Filter
- Version: 8.5, 8.4, 8.3, 8.2, 8.1, 8.0, 7.8, 7.7, 7.6, 7.5, 7.1, 7.0
- Last Published Date: January 08, 2019
Notes & Warnings
Why does the Forcepoint Security Manager (formerly TRITON Manager) display a 503 error when attempting to access it?
Service Temporarily Unavailable
Logon failed. Invalid user name or password.
There is no Policy Server running at this IP address.
Unable to resolve the Policy Server host name.
User Service is not running.
The role you requested is in use [...].
The role you requested has been deleted [...]
Or, when trying to access the TRITON manager, the browser always shows an HTTP 503 error:
Service is temporarily unavailable
Check manager service hotfix level
Missing .p12 file
The Logon page is not displayed
If you enter the Forcepoint Security Manager URL or click the Forcepoint Security Manager shortcut and a Service Temporarily Unavailable message is displayed instead of the logon page, port 9009, required by the ApacheTomcatWebsense service, may be reserved by another application on the Forcepoint Security Manager machine. To resolve this issue:
If you were logged into Forcepoint Security Manager and either closed the browser (without logging off) or the browser close unexpectedly, you may not be able to immediately re-login. However, after 2 minutes, Forcepoint should detect that the session is no longer valid and allow you to log on again. Otherwise,
The Login succeeds but a policy database connection error is receivedSee Policy Broker causes error: Web Security could not be launched.