i500 Diagnostic Utility
- Article Number: 000008722
- Products: Forcepoint I Series Appliance
- Version: All versions
- Last Published Date: April 12, 2019
Notes & Warnings
Note The i500 series appliance is a Cloud appliance. For on-premises appliances (V or X series), see Appliance Configuration Summary.
How to collect i500 series appliance diagnostics.
To collect diagnostics, an SSH tool such as PuTTY will need to be installed.
Example: diags_upload --upload-url ftp://eng_public:firstname.lastname@example.org/filename.tar.gz
If ftp is not enabled you can still find the file by using root access:
You will be prompted for the root password.
Forcepoint Technical Support can obtain the root password from the portal under Device Management > Select Appliance > Edit, then click Technical Support Tools.