Network Agent does not detect Gmail Chat
- Article Number: 000010943
- Products: Forcepoint URL Filtering, TRITON AP-WEB, Web Filter & Security, Web Security and Web Filter
- Version: 8.5, 8.4, 8.3, 8.2, 8.1, 8.0, 7.8, 7.7
- Last Published Date: August 05, 2020
Network Agent does not detect or filters the Gmail Chat protocol in Standalone environments.
Google announced in January 2010 that all Gmail traffic would be encrypted, to protect users in Wi-Fi environments. Because Network Agent cannot detect encryped traffic, it cannot filter the Gmail Chat protocol.
No workaround for this issue exists users who are not performing SSL Decryption. For information regarding Content Gateway to perform SSL Decryption, contact your account manager.