KB Article | Forcepoint Support

Problem Description

Network Agent no longer detects and filters the Gmail Chat protocol in Websense Web Filter and Websense Web Security.

Resolution

Google announced in January 2010 that all Gmail traffic would be encrypted, to protect users in Wi-Fi environments. Because Network Agent cannot detect encryped traffic, it cannot filter the Gmail Chat protocol.

No workaround for this issue exists users who are not performing SSL Decryption. For information regarding Content Gateway to perform SSL Decryption, contact your account manager.

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