Network Agent does not detect Gmail Chat
- Article Number: 000010943
- Products: Forcepoint URL Filtering, Web Filter & Security, Web Security and Web Filter, Websense Enterprise
- Version: 8.5, 8.4, 8.3, 8.2, 8.1, 8.0, 7.8, 7.7, 7.6, 7.5, 7.1, 6.3
- Last Published Date: November 09, 2018
Network Agent no longer detects and filters the Gmail Chat protocol in Websense Web Filter and Websense Web Security.
Google announced in January 2010 that all Gmail traffic would be encrypted, to protect users in Wi-Fi environments. Because Network Agent cannot detect encryped traffic, it cannot filter the Gmail Chat protocol.
No workaround for this issue exists users who are not performing SSL Decryption. For information regarding Content Gateway to perform SSL Decryption, contact your account manager.