KB Article | Forcepoint Support

Problem Description

Why are Site Lookup suggestions being blocked by Email Security Gateway (ESG)?

Resolution

Two options are available to prevent ESG from blocking Site Lookup suggestions:
  
1. Using Filter Bypass condition under URL Analysis. This will ONLY bypass URL analysis for the specified sender domains.

Note In previous versions, URL Analysis is named URL Scanning.

  1. Open Forcepoint Security Manager.
  2. Navigate to Email > Main > Policy Management > Policies.
  3. Click Edit on Inbound Policy.
  4. Navigate to Rules and click URL Analysis.
  5. Navigate to Filter Bypass Condition and click Add.
  6. Under Sender Email Addresses, type the domains for *@forcepoint.com, *@websense.com and *@salesforce.com
  7. Under Recipient Email Addresses, type the email for the administrator who receives the Site Lookup emails, or enter *
  8. Press OK

2. Using the global Always Permit list. This will allow the domains to bypass Anti-Spam and URL Filtering. 

  1. Open Forcepoint Security Manager.
  2. Navigate to Email > Main > Policy Management > Always Block / Permit.
  3. Click the Always Permit tab
  4. Under Email Address Permit List, type the domains for *@forcepoint.com, *@websense.com and *@salesforce.com
  5. Press OK


 
 

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