KB Article | Forcepoint Support

Problem Description

I need more information about subscriptions and how they work. I'm not sure how to tell how many users are covered by my subscription, or when the subscription expires. Where can I find this information?


Forcepoint subscriptions are issued on a per-workstation (IP address) basis, which is known as a Subscription Level or Seat Count. When you subscribe, Forcepoint provides a subscription key via email. Forcepoint software begins counting IP addresses at the first internet request after 12:00 a.m. (midnight) on a new day. Each additional IP address that makes an internet request increments the user count. The count is reset at the first internet request of the next day.
  • Regardless of the policy applied to the user, if a user is passed to Forcepoint software by an integration product, Forcepoint filtering counts that user toward the subscription.
  • If you are using Network Agent for protocol filtering, any IP addresses from network traffic that Network Agent sees are counted toward your subscription.
  • Computers running software that connects to the internet also count against your subscription level, even though an actual person may not be making the internet request.
If you are in a DHCP environment, Forcepoint recommends that you set your IP address leases to last more than one (1) day. If you are currently configured to assign multiple IP addresses to a workstation in a given day, this may cause an increase in the user counts against your subscription level.
To view the number of workstations supported by your subscription, and its expiration date:
  1. Open Forcepoint Security Manager (Formerly TRITON Manager).
  2. Navigate to Settings > General > Account.
  3. The expiration date, number of subscribed network users and subscribed remote uses is displayed below your subscription key.
For more information regarding Seat Count or how many licenses are in use, see the following articles:
When the number of clients / unique IP addresses counted toward your subscription reaches the subscription level, any previously uncounted client that requests internet access exceeds the subscription. If this occurs, that client is either blocked entirely from the internet or given unfiltered internet access, depending on a setting in Forcepoint Security Manager.
  1. Open Forcepoint Security Manager (Formerly TRITON Manager).
  2. Navigate to Settings > General > Account.
  3. Verify the Block users when subscription expires or is exceeded check box.
    • When unchecked, users who connect to the internet after the subscription limit is exceeded are allowed out the internet with no filtering.
    • When checked, users who connect to the internet after the subscription limit is exceeded are blocked from the internet.
    • Users who were connected to the internet before exceeding the subscription continue to be filtered normally by Forcepoint software with either setting.
If the subscription key has been misplaced or seat count needs to be adjusted, contact your sales representative. 

For new deployments or updated subscriptions, subscription information will not correctly populate until after the Master URL Database download has completed.

Keywords:  subscription; licence; consoleclient; seat count

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