Finding Subscription Level and Expiration Date
- Article Number: 000011348
- Products: Forcepoint URL Filtering, Forcepoint Web Security, TRITON AP-WEB, Web Filter & Security, Web Security Gateway, Web Security Gateway Anywhere, Web Security and Web Filter
- Version: 8.5, 8.4, 8.3, 8.2, 8.1, 8.0, 7.8, 7.7, 7.6, 7.5, 7.3, 7.1, 7.0
- Last Published Date: November 08, 2018
I need more information about subscriptions and how they work. I'm not sure how to tell how many users are covered by my subscription, or when the subscription expires. Where can I find this information?
Forcepoint subscriptions are issued on a per-workstation (IP address) basis, which is known as a Subscription Level or Seat Count. When you subscribe, Forcepoint provides a subscription key via email. Forcepoint software begins counting IP addresses at the first internet request after 12:00 a.m. (midnight) on a new day. Each additional IP address that makes an internet request increments the user count. The count is reset at the first internet request of the next day.
To view the number of workstations supported by your subscription, and its expiration date:
When the number of clients / unique IP addresses counted toward your subscription reaches the subscription level, any previously uncounted client that requests internet access exceeds the subscription. If this occurs, that client is either blocked entirely from the internet or given unfiltered internet access, depending on a setting in Forcepoint Security Manager.
If the subscription key has been misplaced or seat count needs to be adjusted, contact your sales representative.
For new deployments or updated subscriptions, subscription information will not correctly populate until after the Master URL Database download has completed.