Forcepoint Install Fails With “Cannot Connect To SQL Server” Error
- Article Number: 000003856
- Products: Forcepoint URL Filtering, Forcepoint Web Security, TRITON AP-WEB, Web Security Gateway, Web Security Gateway Anywhere, Web Security and Web Filter
- Version: 8.5, 8.4, 8.3, 8.2, 8.1, 8.0, 7.8, 7.7
- Last Published Date: August 04, 2020
When installing Log Server, Real Time Monitor and other logging services, the Setup installer displays error:
"Cannot Connect to SQL Server”
The "Cannot Connect to SQL Server" error may appear if an incorrect user name or password is used. Confirm the user name and password is correct.
Forcepoint cannot connect to SQL server if TCP/IP is disabled or is using an unexpected port.
Check the port used by SQL Server:
netstat -ban > port.txt
To enable TCP or change the port for SQL Server 2005-2016: