Web enabled applications fail to initiate session or display logon prompt such as Webex and GoToMeeting in Web Security Cloud
- Article Number: 000004695
- Products: Forcepoint Web Security Cloud
- Version: All versions
- Last Published Date: June 16, 2020
Notes & Warnings
For more details, see Bypassing authentication settings.
If not using Web Security Cloud but instead are using an on-premises solution, see Connecting to GoToAssist and other LogMeIn collaboration products
Why are web applications not working when going through Forcepoint Web Security Cloud? Issues occur with:
When using Forcepoint cloud services, Web enabled applications (such as Webex) can fail to initiate sessions or display logon prompts. For this article, the example used is for Webex. When dealing with a different application, locate the domains for the application and substitute the "webex.com" entries for those domains. There may be multiple domains associated with any one application.
To correct this behavior for Webex, you can disable authentication for users connecting to the URL webex.com. Alternatively, you can disable the welcome page. This allows using basic authentication if you still want to report on users connecting to the site.
To disable authentication for websites:
Important Enter each URL or domain on a separate line.
URLs must include the protocol portion (http://) at the beginning and a forward slash (/) at the end – for example, http://www.google.com/. If these elements are not present, the string is treated as a domain. Domains cannot include a forward slash at the end – for example, mydomain.com.
Use the asterisk wildcard to match one line to multiple destinations: for example, entering *.mydomain.com would match against all domains ending in ‘mydomain.com'.