KB Article | Forcepoint Support

Problem Description

Sometimes Forcepoint DLP Endpoint does not connect to the Forcepoint Endpoint server, shows as Disconnected, or never updates its policies. How do I fix these issues?

Resolution

Follow the steps below to verify the health of Forcepoint DLP Endpoint on an endpoint machine:
  1. Check to see if the following processes are running on the machine:
    • EndpointClassifier.exe
    • Dser.exe
    • kvoop.exe (KeyView)
  2. Confirm if the Forcepoint One Endpoint tray icon is available (if not installed in stealth mode), and that the Forcepoint DLP Endpoint UI shows that the Forcepoint DLP Endpoint is connected to the Endpoint Server and has updated recently.
  3. Open a browser and navigate to the Endpoint Server dll address pertaining to an Endpoint Server on the environment (also found within localconfig.xml located in the Websense Endpoint directory):

    https://<EndpointServerIP or Hostname>/EP/EndpointServer.dll

    Upon successful connection, the browser shows the words "Websense DSS Endpoint Server" in bold. If this page is not reachable, it indicates a network connection problem or issues with the Data Security Web Server service on the Endpoint Server.


    keywords: endpoint; endpoint connection; test endpoint connectivity; connectivity; connection; network; port; DLP Endpoint Cannot Connect Disconnected; How To Check Endpoint Client Connection Status

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