KB Article | Forcepoint Support

Notes & Warnings

For customers with valid product subscriptions running non-certified configurations, we will use commercially reasonable efforts to investigate potential issues with software running together with these non-certified configurations. As part of the investigation, we may require the issue to be reproduced by the customer independently to isolate the issue from the non-certified configuration.

Where issues are confirmed to be unrelated to the non-certified configuration, we will support our software in a manner that is consistent with support provided on certified configurations. Where issues are known or proven to be directly related to the non-certified configuration, we will require the customer to migrate to a certified configuration, as listed in the certified product matrix.

For versions 7.6 to 7.8.x, review the Email Security Gateway Certified Product Matrix.

For additional information, see:

Resolution

Reference:
  • S: Supported
  • C: Certified

Operating System & Log Server

Version8.5.48.5.38.5.08.4.08.3.0
Windows 64-bit
2019, Standard EditionC    
2016 Datacenter EditionSC   
2016, Standard Edition CCCC 
2012 R2, Datacenter EditionCSSSS
2012 R2, Standard EditionCCCCC
2012 Server, Standard Edition CCSC
2008 R2, Standard & Enterprise SP1  SSC


Microsoft Active Directory Services

Version8.5.48.5.38.5.08.4.08.3.0
2016CCC  
2012 R2CCCCC
2012 CCSS
2008 R2 SP1 CSCC
2008  SSS


SQL Server Support

SQL Version8.5.48.5.38.5.08.4.08.3.0
SQL Server 2019 C*    
SQL Server 2017 WindowsCC   
SQL Server 2017 Express ++CC   
SQL Server 2016 SP1 Express SP1 ++  C  
SQL Server 2016 SP2CCCC 
SQL Server 2016 SP1SCCC 
SQL Server 2016  SS C
SQL Server 2014 SP2 CCC 
SQL Server 2014 SP1  SSC
SQL Server 2014  SSS
SQL Server 2012 SP4 CCSS
SQL Server 2012 SP3 CSCS
SQL Server 2012 SP2  SSC
SQL Server 2012 SP1  SSS
SQL Server 2012  SSS
SQL Server 2008 R2 Express SP2 ++   SS
SQL Server 2008 R2 Express ++   CC
SQL Server 2008 R2 SP3  SSC
SQL Server 2008 R2 SP2  SSS
SQL Server 2008 R2 SP1  SSS
SQL Server 2008 SP4   SS
SQL Server 2008 SP3   SS
++ The supported version of SQL Express is bundled in and should be installed using the Forcepoint Security Installer (for Windows)
* Important Version 8.5.4 does not support SQL 2019 without applying a hotfix. Install ESG 8.5.4 HF002 and then upgrade or migrate to SQL 2019, see Configure SQL Server 2019 for use with Forcepoint Email Security

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