Unable to add new contacts in Skype when Content Gateway is an explicit proxy
- Article Number: 000005238
- Products: Forcepoint Web Security, TRITON AP-WEB, Web Security Gateway, Web Security Gateway Anywhere
- Version: 8.5, 8.4, 8.3, 8.2, 8.1, 8.0, 7.8, 7.7, 7.6, 7.5
- Last Published Date: September 15, 2020
Notes & Warnings
New contacts cannot be added in Skype when Content Gateway is an explicit proxy and HTTPs decryption is enabled.
This issue is not unique to Forcepoint. This may occur on other network security devices, including Secure Web Gateways.
To check if Secure Sockets Layer (SSL) is enabled, go to Enabling SSL support and review step 2 to enable the Tunnel Skype option.
If the Tunnel Skype option is enabled and you cannot add new contacts in Skype, create an SSL incident:
Keywords: skype issue; skype not working; allow skype; bypass skype; skype contacts; skype URL