KB Article | Forcepoint Support

Notes & Warnings

  • Password recovery applies to Local Accounts only.
  • Network accounts have their passwords managed by User Directory.
For resetting the default "admin" super administrator password itself, please perform a Modify of the Forcepoint Infrastructure Setup. For more details, please refer to this article.

Problem Description

The password to log into the Manager Console has been lost or forgotten.  How do I recover the password?


  •  On the logon screen, click the Forgot my password link
forgot my password
  • You will be presented with a dialog box to enter your user name and email address into, so that a new temporary password will be issued for you.
reset password 
  • Enter your user name / email address in the Forgot my password dialog box.
  • Click on Get New Password.
  • Watch for an email with your new temporary password. 

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