Seat Count shows as zero after master database download
- Article Number: 000010587
- Products: Forcepoint URL Filtering, Forcepoint V10000 Appliance, Forcepoint V5000 Appliance, Forcepoint Web Security, Forcepoint X Series Appliance, TRITON AP-WEB, Web Filter & Security, Web Security Gateway, Web Security Gateway Anywhere, Web Security and Web Filter
- Version: 8.5, 8.4, 8.3, 8.2, 8.1, 8.0, 7.8, 7.7, 7.6, 7.5, 7.3, 7.2
- Last Published Date: December 04, 2018
After downloading the newest master database update, the Subscription Level (Seat count) is 0 and Web is no longer being filtered.
This issue may happen for a variety of reasons. Please follow the steps below.
Should the problem happen again within 2 weeks or the issue does not resolve with the steps above, the master database may have become corrupt. See Corrupt master database files require fresh download for steps to correct.
If the Policy Server or Filtering Service on Windows or an Appliance will not start, if the Policy Broker is on an appliance, or the issue persists, raise a case with Technical Support for assistance.