KB Article | Forcepoint Support

Problem Description

I have a Content Gateway with Forcepoint DLP enabled and integrated in my Forcepoint Security Manager. I have created a policy in the Data module and set the action plan to block all over HTTP/HTTPS on violation.

The traffic is identified in the traffic log and an incident is created based off the policy, but the content is not blocked. The incident shows it is permitted as well.

Resolution

If the Content Gateway is not configured for blocking mode, then no blocking will occur, even if a DLP policy is configured to block on violation. 
 
To enable Blocking Mode for the Content Gateway:
  1. Open the Forcepoint Security Manager and access the Data tab.
  2. Navigate to Settings > System Modules.
  3. Click on the Content Gateway of interest.
  4. Enable Blocking for HTTP/HTTPS and FTP on their respective tabs.
  5. Press OK then Save and Deploy.
 
Blocking on Policy violation should now work properly for the environment.



Keywords: DLP Data Security Content Gateway; WCG Web Content Gateway; Web DLP Not Blocking; Web DLP Incident Issue; Block Page; DLP Policy Issue

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