"Service was not found" error for Log Server and doesn't install successfully
- Article Number: 000003337
- Products: TRITON AP-WEB, Web Filter & Security, Web Security Gateway, Web Security Gateway Anywhere, Web Security and Web Filter
- Version: 8.5, 8.4, 8.3, 8.2, 8.1, 8.0, 7.8, 7.7, 7.6, 7.5
- Last Published Date: September 17, 2018
The Log Server service did not install successfully and the Forcepoint Security manager is giving the alert:
"Service was not found."
Check to see if all Websense services are running and accounted for, including the Log Server service. It is possible that the Log Server was not registered with Windows services but is populated in the config.xml file under the installed servers container.
If all Websense services are running, but the alert says "Service was not found," then try to re-register the Log Server service by completing the following steps:
Note Error details may display. If the Log Server service exists and is running, it must be stopped to initiate this command.
Note This removes Log Server service.
Note The UID in the websense.ini file must match the UID in the config.xml file. If the UIDs do not match, then paste the UID from the config.xml into the websense.ini file. An example of the UID in the config.xml follows:
Note Review the output for errors. If Log Server service exists and is running, it must be stopped to initiate this command.
For details, see article:Can I Manually Create A New Catalog Database?