Rebuilding the Connection Between Forcepoint DLP Endpoint Clients and Endpoint Servers
- Article Number: 000002179
- Products: Data Security, Forcepoint DLP, Forcepoint DLP Endpoint, Forcepoint One Endpoint
- Version: All versions
- Last Published Date: January 13, 2020
All Endpoint Clients are disconnected but the Endpoint Server appears to be reachable through a browser at https://<EPServer IP>/ep/endpointserver.dll
However, within EndpointClassfier.log, the following error is received:
The general solution to this issue is to build new Endpoint Clients on the Management Server and distribute these out throughout the network, as these would contain the new certificates for a proper connection.
However, if the task of pushing out new Endpoints is too impactful, the following steps can be used to just update the certificate files on environments where the Endpoint Client is already installed.
If you would prefer to perform these steps manually or write a script of your own:
WDEUtil -stop all
WDEUtil -start all