How to submit uncategorized or incorrectly categorized sites
- Article Number: 000003922
- Products: Cloud Security Gateway, Forcepoint URL Filtering, Forcepoint Web Security, Forcepoint Web Security Cloud, Next Generation Firewall (NGFW), Sidewinder, TRITON AP-WEB, Web Filter & Security
- Version: All Versions
- Last Published Date: February 12, 2021
How do I submit uncategorized or incorrectly categorized websites for review by Forcepoint?
You may submit uncategorized or incorrectly categorized websites via the Site Lookup tool or CSI: Ace Insight. Both of these tools require you to log on.
Review Video: Different Ways to Recategorize a Website which showcases the following steps:
To use Site Lookup:
Note: Forcepoint does not re-categorize websites at the domain level; they are re-categorized at the page level.
The Forcepoint Master Database is built and released once per day. Incremental updates to the Forcepoint Master database are published at frequent intervals during the day according to demand once evaluation has taken place of submitted websites. Real Time Security updates are also released throughout the day to provide immediate protection against security threats.
For additional information about site categorization, see the following link:
For information on re-categorizing a site on your specific Web Security deployment, review following Administrator Help articles:
Configure custom categories (Cloud Web Security)
To create a policy exceptions to allow / block traffic to a specified url regardless of which category is returned, see:
Important: Avoid re-categorizing websites that have been categorized as malicious. If a website has been categorized as malicious, it is important to confirm the site is not compromised. Use the Site Lookup tool or CSI to verify the category.
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