KB Article | Forcepoint Support

Notes & Warnings

You must have a valid login for Forcepoint in order to view the Downloads section. 

Note  You will need to set your product and version settings in My Personalizations to ensure the correct downloads are displayed on the My Downloads tab.
Otherwise, click All Downloads to see all products and versions.


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Problem Description

Where can I find information about Forcepoint installers and hotfixes that are available for my product?

Resolution

To find all available installers, hotfixes and readme files for your product please visit the Downloads section of the support website.  Most download links will contain a readme file that contain installation instructions.

Important  Please read hotfix descriptions carefully to determine if it is applicable to your product.

For Installers:
  1. In Downloads, if you do not see your product, click All Downloads.
  2. Scroll to the product and pay close attention to the versions present.
  3. Click on the version for the software needed.
  4. The top section of the page will have installers.
  5. Click on the installer needed, some products will have installers separated by Operating System.
  6. Click the Download link further down the page.
 
For Hotfixes:
  1. In Downloads, if you do not see your product, click All Downloads.
  2. Scroll to the product and pay close attention to the versions present.
  3. Click on the version for the software needed.
  4. The bottom half in some products will have hotfixes if they are standalone for the product.
  5. Click the hotfix and read through the product details to verify if this hotfix is needed for the product.

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Web and Email Appliance Hotfixes:

There are two locations for hotfixes for the products. The first is under the product and version itself while the second is under the Appliances section of the Downloads page. Not all hotfixes will be present in either section so checking both is highly recommended. Ensure the correct Appliance version is being searched before continuing. Most hotfixes will apply to all Appliance versions, but this is not always the case. Virtual appliances for Web and Email have their own section under Appliances.  

For more in-depth information for Email Security hotfixes, see the Email Security Hotfix FAQ.

Once the Appliance Hotfix RPM ID is identified, there are multiple ways to install a hotfix depending on the product version.

Checking installed Hotfixes via CLI (v8.3-v8.5.x)
  1. SSH to the C interface IP of the proxy.
  2. Login with the Admin credentials.
  3. Type config
  4. Enter the Admin password again.
  5. Type show hotfix history

Apply Hotfix via CLI (v8.3-v8.5.x)
  1. SSH to the C interface IP of the proxy.
  2. Login with the Admin credentials.
  3. Type config
  4. Enter the Admin password again.
  5. Type show hotfix list
  6. Locate the hotfix name, version and number from the RPM ID, such APP-x.x.x-001
  7. To download the hotfix:
    1. Using selection from a list:
      1. Type: load hotfix
      2. Type the number next to the hotfix and press Enter.
    2. Using a command string:
      1. Type load hotfix -–id <RPM ID>
  8. To install the hotfix:
    1. Using selection from a list:
      1. Type install hotfix
      2. Type the number next to the hotfix and press Enter.
      3. If prompted with a warning that a reboot will happen after the install and this is within a change management window, type: yes
    2. Using a command string:
      1. Type install hotfix -–id <RPM ID>
      2. If prompted with a warning that a reboot will happen after the install and this is within a change management window, type: yes
 
Checking installed Hotfixes via Forcepoint Security Appliance Manager (v8.3-v8.5.x)
  1. In a browser, navigate to https://<ip-address>:9443/cm where the IP is the Forcepoint Management server.
  2. Log in with the administrator credentials.
  3. Click the Appliance IP for the appliance in question.
  4. Click on the Software Updates tab.
  5. Expand the Hotfix History section.

Apply Hotfix via Forcepoint Security Appliance Manager (v8.3-v8.5.x)
  1. In a browser, navigate to https://<ip-address>:9443/cm where the IP is the Forcepoint Management server.
  2. Log in with the administrator credentials.
  3. Click the Appliance IP for the appliance in question.
  4. Click on the Software Updates tab.
  5. Expand the Hotfixes section.
  6. Click Download next to the right of the hotfix.
  7. When finished, click Install next to the right of the hotfix.
 
Checking installed Hotfixes via Appliance Manager (v7.5-v8.2)
  1. In a browser, navigate to https://<ip-address>:9443/cm where the IP is the Forcepoint Management server.
  2. Log in with the administrator credentials.
  3. Click Appliances at the top of the screen.
  4. Click Sign On for the appliance in question.
  5. If the Sign On button is not configured:
    1. Go to https://<ip-address>:9447 where the IP is the C interface IP of the appliance.
    2. Admin login will be required when landing on the page.
  6. Navigate to Administration > Patches / Hotfixes > Hotfixes tab.
  7. Beneath the Hotfix search is a list of all installed hotfixes. 
Apply Hotfix Appliance Manager (v7.5-v8.2)
  1. In a browser, navigate to https://<ip-address>:9443/cm where the IP is the Forcepoint Management server.
  2. Log in with the administrator credentials.
  3. Click Appliances at the top of the screen.
  4. Click Sign On for the appliance in question.
  5. If the Sign On button is not configured:
    1. Go to https://<ip-address>:9447 where the IP is the C interface IP of the appliance.
    2. Admin login will be required when landing on the page.
  6. Navigate to Administration > Patches / Hotfixes > Hotfixes tab.
  7. Type the Hotfix RPM ID in the search field at the top and click Find.
  8. Click Download.
  9. When ready to install, click Install next to the downloaded hotfix.
  10. If a reboot is required, the Appliance may not reboot on its own and require manual reboot.
    1. Navigate to Status>General.
    2. Click Restart Appliance.
 

Web Windows Server Hotfixes

  • If a hotfix is installed using the .bat file, the hotfixes can be viewed in:

Websense\Web Security\hotfixes

  • If a hotfix is installed manually, the only record of the hotfix will be either from the date listed of the file replaced by the hotfix, or where hotfixes are downloaded.

As manual hotfixes cannot be easily tracked, if unsure if a hotfix has been applied, a hotfix can be reinstalled on the Windows server without causing additional issues.

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