Error 1720 on DLP Restoration Attempt
- Article Number: 000007621
- Products: Forcepoint DLP
- Version: 8.7, 8.6, 8.5, 8.4
- Last Published Date: September 11, 2020
Notes & Warnings
Note The same generic 1720 error message may occur as a result of several other configuration issues, such as a general SQL database access failure, insufficient SQL account role assignment, Transparent Data Encryption being enabled, etc.
Please ensure that a proper backup has been taken of the environment before performing a restoration. Refer to the following article for more information:
Confirming the Validity of Forcepoint DLP Backups
When performing a restoration of Forcepoint DLP, a 1720 error occurs:
Error 1720. There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action DataRestore script error -2146828281, Microsoft VBScript runtime error: Out of memory: 'fso.FolderExists' Line 401, Column 3,
The 1720 error is a generic error thrown when an installer script is not able to run, but the most common source of the issue is related to the SQL database.
DLP restorations operate under the assumption that the environment is near-identical to the environment from which the backup was taken on. That is, the following conditions must be met:
Right-click on the wbsn-data-security database and choose to restore the database:
Select the wbsn-data-security.bak file from the DSSBackup as the source device:
Confirm that the source and destination file paths match under Files:
Cancel out of this procedure after the check has been completed.
If the restoration process fails, the wbsn-data-security database may be set to single user mode and additional restoration attempts will fail. Please revert the database back to multi-user mode before attempting a restoration again.
If the issue persists, please open a case with Technical Support and provide the following files:
Keywords: DLP Data Security; Microsoft SQL Server; Restoration Failure; Backup Issue; Restore Not Completing; 1720 Error; MSI Error; Cannot Restore DLP; Single-User; Multi-User; DLP 1720 Restore;