For customers with valid product subscriptions running non-certified configurations, we will use commercially reasonable efforts to investigate potential issues with software running together with these non-certified configurations. As part of the investigation, we may require the issue to be reproduced by the customer independently to isolate the issue from the non-certified configuration.
Where issues are confirmed to be unrelated to the non-certified configuration, we will support our software in a manner that is consistent with support provided on certified configurations. Where issues are known or proven to be directly related to the non-certified configuration, we will require the customer to migrate to a certified configuration, as listed in the certified product matrix.
For versions 7.0.x to 8.0.0 and older browser versions, review the
Data Security Endpoint Product Matrix.
For additional information, see:
Note For versions 8.4 and 8.5, configurations listed include the build number. Starting in December 2018, the new Forcepoint One Endpoint for DLP contains the DLP Endpoint functionality that you are familiar with. DLP Endpoint functionality was not lost in the transition for Forcepoint One Endpoint for DLP. The version numbering has changed to "YY.MM.BBBB", where YY is the build Year, MM is the build Month, and BBBB is the sequential build number.
