Embedded URL sent for analysis fails with an error or incorrectly rendered page
- Article Number: 000008697
- Products: Email Security Gateway Anywhere, Forcepoint Email Security, TRITON AP-EMAIL
- Last Published Date: February 14, 2019
In a deployment that uses URL sandboxing, a user clicks on a link embedded in an email, chooses “Yes” to “Analyze this page?”, and receives an error or partial page. A common error is “Too many redirects.”
What’s going on?
The error is usually the result of a URL Sandbox limitation: Websites that require a cookie are not supported.
With URL sandboxing, when a recipient clicks on a link in a message, and the link or elements associated with the link are considered suspicious, the user is notified and given the option to analyze the page.
If the user selects “Yes”, and the target website relies on a cookie, analysis may return an error or render the page incorrectly.
Here’s what happens:
If a user must access a link that gets an error (or is otherwise blocked by the URL sandbox), the user should work with Helpdesk to resolve the issue.