Error "Cannot connect to TRITON Settings database" during upgrade or install of 8.2.0
- Article Number: 000008705
- Products: TRITON AP-WEB, Web Filter & Security, Web Security and Web Filter
- Version: 8.2, 8.1, 8.0, 7.8
- Last Published Date: June 16, 2020
When trying to perform an upgrade or fresh installation of the TRITON Infrastructure version 8.2.0, the following error may display during set up of PostgresSQL segment of the installation which will then cause the installation to fail and rollback.
"Cannot connect to TRITON Settings database."
This is due to the region settings of the server and the impact on the date and time format.
To resolve, prior to running the TRITON820Setup.exe:
Once the installation has finished, you can then revert the Region settings back.
Keywords: cannot connect to Triton Settings database; upgrade issue; installation issue; triton820setup.exe; region settings; region and language