KB Article | Forcepoint Support

Problem Description

How do I check status information and collect troubleshooting data for Forcepoint services using ConsoleClient?

Resolution

ConsoleClient is a command-line utility used to retrieve statistics and diagnostic information for Forcepoint services.

Note For V10000 Appliance users, ConsoleClient is run off-box, on the machine where Forcepoint Security Manager (formerly TRITON Manager) is installed.

To use ConsoleClient on a V10000 Appliance:
  1. Log on to V10000 Management and navigate to Support Tools.
  2. Under Troubleshooting Ports  enable Troubleshooting Ports and click Save.
  3. On the machine where Forcepoint Security Manager is installed, press Win+R on your keyboard to open the Run window or press CTL-Alt-T to open a Shell prompt.
  4. Type cmd to open a command prompt.
  5. Follow the instructions in the attached document to use Console Client.
Note ConsoleClient output files will also be found on the same directory where ConsoleClient was executed.

The attached ConsoleClient Debug PDF Document includes instructions for:
  • Running ConsoleClient
  • Viewing the user name/IP address map from a transparent identification agent or Filtering Service
  • Gathering DC Agent troubleshooting data
  • Collecting Network Agent diagnostic data
  • Retrieving a list of manually authenticated users from Filtering Service
  • Viewing status and HTTP lookup requests received by Filtering Service
  • Requesting a subscription count from Filtering Service
  • Troubleshooting a blank block page
  • Reviewing quota time usage
  • Viewing protocol and policy status from Filtering Service
  • Requesting current status from CPM Server
  • Retrieving email and SNMP alert data and status from Usage Monitor
  • ConsoleClient "Server Timeout Occurred" error

Attachments

consoleclient.pdf

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