KB Article | Forcepoint Support

Problem Description

This article lists the browser versions that are supported for use with the cloud and hybrid cloud service. The article covers supported browsers for:
  • Forcepoint Security Portal
  • Forcepoint Email Security Cloud
  • Forcepoint Web Security Cloud/Web Security Hybrid

Resolution

Forcepoint recommends you use the latest supported version of your browser, with all security patches and updates applied. We make every effort to support the latest official release version of the browsers listed below. If you experience issues using a listed browser version, please contact Forcepoint Technical Support.

Forcepoint Security Portal & Forcepoint Email Security Cloud

The following browsers are supported for accessing Forcepoint Security Portal and the Forcepoint Email Security Cloud end user message report.
Note: Forcepoint Security Portal is the administration interface used to manage both Email Security Cloud and Web Security Cloud.
 
Browser/PlatformSupported versions
Microsoft Internet Explorer
(Windows platform only)
9, 10, 11
Microsoft Edge
(Windows 10 only)
Latest version
Microsoft Internet Explorer
(Windows platform only)
Latest version
Microsoft Internet Explorer
(Windows platform only)
Latest version
Safari
(Mac platform only)
5.x, 6.x, 7.x, 8.x, 9.x, 10.x

 

Forcepoint Web Security Cloud/Web Security Hybrid

The following browsers are supported for use with the Forcepoint Web Security Cloud/Web Security Hybrid cloud proxy.

For customers directing traffic to the cloud proxy using Forcepoint Web Security Endpoint, please note that each Endpoint client has its own operating system and browser support requirements. Please refer to the following articles in the Knowledge Base: The following browsers are supported when directing traffic to the cloud proxy via PAC files, or via a transparent redirection method such as firewall redirect or VPN tunneling.
 
Browser/PlatformSupported versions
Microsoft Internet Explorer
(Windows platform only)
7, 8, 9, 10, 11
Microsoft Edge
(Windows 10 only)
Latest version
Microsoft Internet Explorer
(Windows platform only)
Latest version
Microsoft Internet Explorer
(Windows platform only)
Latest version
Safari
(Mac platform only)
5.x, 6.x, 7.x, 8.x, 9.x, 10.x

Note: This list applies to hybrid users when connecting to the cloud proxy service. Requirements for users connecting via a Forcepoint Web Security on-premises infrastructure are covered in the knowledge article Forcepoint Web Security, TRITON AP-WEB, and Web Security Gateway Product Matrix.
 

Non-certified configurations

For customers with valid product subscriptions running non-certified configurations, Forcepoint Technical Support will use commercially reasonable efforts to investigate potential issues encountered with the non-certified configuration. As part of the investigation, we may require the issue to be reproduced by the customer independently to isolate the issue from the non-certified configuration.

Where issues are confirmed to be unrelated to the non-certified configuration, we will support our software in a manner that is consistent with support provided on certified configurations. Where issues are known or proven to be directly related to the non-certified configuration, we will require the customer to migrate to a certified configuration, as listed in the certified product matrix.

 

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