Custom block page logo is not displaying on a V Series appliance
- Article Number: 000002353
- Products: Forcepoint Security Appliance Manager, Forcepoint V10000 Appliance, Forcepoint V5000 Appliance, Forcepoint Web Security, TRITON AP-WEB, Web Filter & Security, Web Security Gateway, Web Security Gateway Anywhere, Web Security and Web Filter
- Version: 8.4, 8.3, 8.2, 8.1, 8.0, 7.8, 7.7, 7.6, 7.5
- Last Published Date: Tue Nov 14 18:16:27 GMT 2017
The customer block page log does not appear when using a V Series appliance. I followed the details in the v7.5 Appliance Manager Help document, but the custom logo still does not appear.
Important This information is available to administrators with existing Web design skills. Forcepoint Technical Support is unable to provide support for customizing block pages. Always back up the block page directory before modifying file content
The information in this article supplements pages 35-38 in the v7.5 Appliance Manager Help document which applies to v7.6 to v8.1.Review v7.6 TRITON - Web Security Help for additional information.
For 8.2 and 8.3, review Custom Block Pages and Change the Block Page Logo.
For 8.4, review Custom Block Pages and Change the Block Page Logo.
The default path for the Websense logo, is referenced in a custom block page file called master.html. You will need to modify the logo path to look into the Custom directory; where you will save your custom logo.
For v7.5 to v8.1:
Note There have been cases seen where the custom path was src="/Custom_tmp/hdr.gif" instead of src="Custom/hdr.gif".
Important Links are case sensitive, they must match name exactly. The word Custom makes the browser check the directory the image was uploaded to, rather than the Images folder.