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Custom block page logo is not displaying on a V Series appliance

  • Article Number: 000002353
  • Products: Forcepoint Security Appliance Manager, Forcepoint V10000 Appliance, Forcepoint V20000 Appliance, Forcepoint V5000 Appliance, Forcepoint Virtual Appliance, Forcepoint Web Security, TRITON AP-WEB, Web Filter & Security, Web Security Gateway, Web Security Gateway Anywhere, Web Security and Web Filter
  • Version: 8.5, 8.4, 8.3, 8.2, 8.1, 8.0, 7.8, 7.7, 7.6, 7.5
  • Last Published Date: September 20, 2018

Problem Description

The block page log does not appear when using a V Series appliance. I followed the details in the Appliance Manager Help document, but the custom logo still does not appear.
 
Important: This information is available to administrators with existing Web design skills. Always back up the block page directory before modifying file content. Forcepoint Technical Support is unable to provide support for customizing block pages.

Resolution

The information in this article supplements the version 8.2 document Creating Custom Block Pages, which applies to versions 7.5 to 8.2 using Appliance Manager.

8.3 to 8.5 use Curl commands to insert the files for custom block pages which are detailed in their respective deployment documentation:
The default path for the Forcepoint logo is referenced in a custom block page file called master.html. You will need to modify the logo path to look inside of the Custom directory; where you will save your custom logo.

For versions 7.5 to 8.2:
  1. Log on to the Appliance Manager.
  2. Click Administration, click Toolbox, and then click Web Security Block Pages.
  3. Download the master.html file to your desktop.
  4. Right-click and click Edit with Notepad.
  5. Press CTRL+F and locate the path for the logo.
For example, <div><img title="Websense" src="/Images/wslogo_block_page.png">
  1. Change the file path from /Images to /en/Custom/
For example, <div><img title="Websense" src="/en/Custom/hdr.gif
Note There have been cases seen where the custom path was src="/Custom_tmp/hdr.gif" instead of src="Custom/hdr.gif".
 
Important: Links are case sensitive; they must match the name exactly. The word Custom makes the browser check the directory the image was uploaded to, rather than the Images folder.
  1. Save your changes and close the file.
  2. In the Appliance Manager Toolbox, delete the existing master.html file from the Custom Block Page folder.
  3. Upload the following files:
    1. The edited master.html file.
    2. Your custom image.
    3. Any other edited pages.
  4. Follow the on-screen prompt to restart the Filtering Service.
  5. The new block page logo appears.

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