KB Article | Forcepoint Support

Problem Description

What special characters within account passwords can be used, and which should not be used on Forcepoint DLP environments?

Resolution

Forcepoint Windows Servers (Management and Crawler)

Assuming there is a possibility that Windows Authentication may be in use to connect to the SQL database, the DLP service account must not contain the following characters:

[ ] { } ( ) , ; ? * ! @ (Whitespace)

Additionally, there is a known install issue if the SQL password starts with an equal sign (=) character. Please see the following article for more information:
Initial DLP installation fails if SQL password starts with equals sign character "="

Generally, if there are login credential issues and special characters are in use in any of the DLP-related accounts, consider testing with a simpler password or another account without special characters to confirm if this is the cause of the issue.

Forcepoint DLP Protector / Mobile Agent

Upon registering to Forcepoint DLP, the following special characters within the Forcepoint administrator password used will need the escape character \ to be placed before each instance:

^ | > < * ? ! [ ] ~ ` ' " ; ( ) & # \ $
For example: Pas&word > Pas\&word

Alternatively, use an account with a simpler password, but one that also has DLP deployment privileges.

Forcepoint One DLP Endpoint

The following special characters can be used in the Endpoint anti-tampering password:
> < * ? ! [ ] ~ ` ' " ; ( ) & # \ $
In particular, the semicolon character must certainly not be used.
 
Please note that depending on the operating system environment, the use of these special characters in terminal/command prompt commands must have the following:
  • Windows: Add the ^ escape character before each special character
  • Mac: Enclose the entire anti-tampering password in single quotation marks
For more information, please refer to the Endpoint Installation Guide.



Keywords: DLP Data Security Manager; Forcepoint One Endpoint; Windows Mac Linux Special Characters; Secondary Crawler Servers; Invalid Credentials; Install Issue; Protector MTA; Hyphen Semicolon Pound Ampersand Dollar; Backslash Forwardslash; Tilde; Exclamation Point; Question Mark; Bracket Curly; Star Asterisk;

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