KB Article | Forcepoint Support

Problem Description

Upon performing a deployment on a DLP environment, the following error occurs:

Failed to update Policy Engine <ServerHostname> deployment status. Reason: Client received SOAP Fault from server: Failed to configure component. Didn't succeed to download all file dependencies Please see the server log to find more detail regarding exact cause of the failure.

The following error is within %DSS_HOME%Logs\mgmnt.log on the Management Server:

ERROR ComponentConfiguration - Error <1> while downloading <extractorlinux.config.xml>

ERROR Exception - Didn't succeed to download all file dependencies

ERROR Configuration - Failed to configure component. Didn't succeed to download all file dependencies

As a result, a deployment to all of the components is not able to complete.

Resolution

Confirm on the DLP Management Server if all of the Websense DLP services are up and running, particularly the Websense Data Web Server in this particular instance. The deployment error is known to occur if this service is stopped for any reason at the time of deployment. This may occur if port 80 is in use by another service and is preventing the Apache web server from starting.

Please refer to the following article for more information:
Port 80 Conflict Prevents Websense Data Security Web Server Service from Starting

The following logs should be investigated for issues:
  • %DSS_HOME%tomcat\Logs\dlp\dlp-all.log
  • %DSS_HOME%Logs\mgmnt.log

If there continue to be issues starting the service, there may be configuration file issues within the Apache files. Please open a case with Technical Support and provide the following files:
  • %DSS_HOME%apache\conf\httpd.conf
  • %DSS_HOME%apache\conf\extra\httpd-ssl.conf
For example, there could be placeholders causing an "Incorrect Function" error as seen in the Windows Event Log. Check the files above for placeholders within brackets:
  • [FQDN]
  • [PORT_ENDPOINT]
This is usually found within the line containing ServerName.


If the deployment message includes a reference to DistList.csv, it may suggest a deeper file decryption issue:
Failed loading a DistList.csv file

In this circumstance, please check the following:
  1. Was there a recent change of credentials of the service account used to run DLP services?
  2. Was a modify of the Forcepoint DLP installer done with a Windows account that was not the DLP service account? Try running the DLP installer again and completing it as the service account to see if the issue persists.
  3. Was an upgrade of Forcepoint DLP performed recently? Is it possible this was performed with the wrong Windows account?
  4. Does the encrypted string at the end of %DSS_HOME%tomcat\conf\catalina.properties match that of %JETTY_HOME%service-container\container\etc\jetty.xml in the clusterKey tag (line 149)?
Further investigation from Technical Support may be in order if the issue persists.



Keywords: DLP Data Security; DLP Deploy Error; File Dependencies; DistList; ExtractorLinux; SOAP Error; DLP Manager Issue; Data Web Server Fails to Start; Incorrect Function; Event Log; Service Error

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