DLP Deployment Error - SOAP Fault & "Didn't succeed to download all file dependencies"
- Article Number: 000018824
- Products: Forcepoint DLP
- Version: 8.7, 8.6, 8.5
- Last Published Date: July 31, 2020
Upon performing a deployment on a DLP environment, the following error occurs:
Failed to update Policy Engine <ServerHostname> deployment status. Reason: Client received SOAP Fault from server: Failed to configure component. Didn't succeed to download all file dependencies Please see the server log to find more detail regarding exact cause of the failure.
ERROR ComponentConfiguration - Error <1> while downloading <extractorlinux.config.xml>
ERROR Exception - Didn't succeed to download all file dependencies
ERROR Configuration - Failed to configure component. Didn't succeed to download all file dependencies
Confirm on the DLP Management Server if all of the Websense DLP services are up and running, particularly the Websense Data Web Server in this particular instance. The deployment error is known to occur if this service is stopped for any reason at the time of deployment. This may occur if port 80 is in use by another service and is preventing the Apache web server from starting.
Please refer to the following article for more information:
Port 80 Conflict Prevents Websense Data Security Web Server Service from Starting
The following logs should be investigated for issues:
If there continue to be issues starting the service, there may be configuration file issues within the Apache files. Please open a case with Technical Support and provide the following files:
If the deployment message includes a reference to DistList.csv, it may suggest a deeper file decryption issue:
Failed loading a DistList.csv file
In this circumstance, please check the following:
Keywords: DLP Data Security; DLP Deploy Error; File Dependencies; DistList; ExtractorLinux; SOAP Error; DLP Manager Issue; Data Web Server Fails to Start; Incorrect Function; Event Log; Service Error