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For the Featured Article pertaining to Forcepoint Endpoints, see Endpoint Troubleshooting.


This page is designed to be a one-stop shop with featured content articles that provide relevant information regarding the Forcepoint DLP Manager.
Note The featured content listed may apply to multiple versions. Verify the versions stated in the article to ensure you are reviewing the correct featured content for your configuration. 

The information in this article is separated between the following categories:


General UI Issues

"Forcepoint DLP could not be launched" error for DLP in Forcepoint Security Manager
Describes common troubleshooting steps for when the DLP UI does not launch.

8.5.x DLP Service Account Locked After Modify
Describes an issue unique to 8.5 DLP if Windows Authentication is used for the SQL connection.

8.6 DLP Forcepoint Security Manager Module Hangs in a Processing State
Describes a configuration change needed only on 8.6 DLP environments.

Clearing the Forcepoint DLP Manager UI and Batch Server Caches
Describes a general troubleshooting step used to clear up service abnormalities.

Accessing DLP Incident Report Shows: "An error occurred Requested data could not be retrieved at this time"
Describes an issue loading DLP reports if the reports were created by a deleted user.

User Directory Import Troubleshooting
Provides troubleshooting steps for issues pertaining to  User Directory imports.

System Health fails to load with error “An error occurred. Requested data could not be retrieved at this time.”
Describes an issue with the System Health page not loading after CASB has been registered to the DLP environment.

Configuration Changes

Updating the Forcepoint Service Account After Installation
Describes the proper procedure to change the service account used by Forcepoint DLP.

Forcepoint services not starting due to Error 1069 The service did not start due to a logon failure
Describes potential service account issues.

Changing the IP/Hostname of the Forcepoint DLP Manager Server
Describes how to update the network configuration saved within Forcepoint DLP.

Disabling Antivirus for Forcepoint DLP
Lists antivirus exclusions to apply on Forcepoint DLP servers.

Excluding Forcepoint Endpoint from Antivirus Scanning
Lists necessary antivirus exclusions to apply on machines prior to installing the Forcepoint DLP Endpoint or the Forcepoint One Endpoint.

Forcepoint DLP Ports
Lists the network ports used by Forcepoint DLP.

Network DSSBackups Utilizing C Drive Space
Describes a configuration to change the backup process on environments with limited C drive space.

Component Migration

Migrating Forcepoint DLP management components between servers
Describes how to migrate the DLP Management Server to another machine.

Moving the Data Security database to another MS SQL Server
Describes how to migrate the wbsn-data-security SQL database to a different SQL server.

Component Registration

Re-registering Forcepoint DLP components
Describes how to register secondary DLP components back to the Manager.

Re-registering Forcepoint Email Security with DLP components
Describes how to register the Email Security (ESG) appliance to DLP.

Forcepoint DLP Installer Terminates and Prompts for Server Restart
Describes an issue in which the MSI installer prompts for a reboot upon execution.

Backup and Restoration

“Failed to write to local path from SQL server” when Configuring DLP Temporary Folder
This error may happen when running a backup for Data from the installer.

How To Archive, Restore, and Delete DLP Incident Partitions
Describes the incident partitioning process.

“Archiving of partition with id XXXXX failed” error displayed during automatic archive partition process
This error happens during the automatic archive of DLP incident partitions for maintenance.

Resetting the Forcepoint DLP Partition Archiving Status
Provides corrective steps when the status of an archive attempt does not revert properly.

Error 1720 on DLP Restoration Attempt
Provides troubleshooting steps for failed restoration attempts.

Confirming the Validity of Forcepoint DLP Backups
Provides validation steps to ensure the backups taken for Forcepoint DLP are valid.

Miscellaneous / Log Collection

Collecting Forcepoint DLP Logs for Analysis
General article detailing what logs to collect when opening a DLP case with Forcepoint Technical Support.

Missing Forcepoint DLP Tasks Within Windows Task Scheduler
Provides steps to recreate Task Scheduler tasks on the Windows servers.

Troubleshooting DLP Resource Resolver Issues
General troubleshooting steps for User Directory import issues or improper Active Directory-based rule application.

Troubleshooting Analytics Engine Issues
General troubleshooting steps for common Analytics Engine issues.

DLP Incidents Written to Traffic Log but Missing from Reports
Describes a potential cause for incidents not being written to Forcepoint DLP reports.

DLP System Log - "The Number of Endpoints Currently Deployed Exceeds the Number Licensed 0"
Describes a benign issue related to licensing.

Forcepoint PCI and CCN Policies
An explanation of the PCI and CCN policies used by Forcepoint DLP

What happens when a subscription/license key expires?
Describes the consequences of an expired DLP license on the environment.

Obtaining Removable Media Serial Numbers for DLP Endpoint Policies
Describes a step to obtain serial numbers for use in DLP policies.

Using Custom Computers in Endpoint DLP Policies
Describes a requirement for Custom Computers as they pertain to Endpoint policies.

DLP Endpoint Client Incident Handling When Off-Network
Describes Endpoint functionality when users are off the corporate network.

Troubleshoot Endpoint Connectivity to DLP
Provides connection tests to verify Endpoint connections with the Endpoint Server.

Troubleshooting Windows Forcepoint Endpoint Client Uninstallation Issues
Describes possible solutions for issues removing the Forcepoint DLP Endpoint.

Troubleshooting Forcepoint Data Remediation Scripts
Describes possible solutions for Remediation Scripts not executing as desired.

Configuring a Forcepoint DLP Whitelist Policy
Provides steps on how to create a whitelist policy to exclude certain elements from being monitored.

How to exclude specific shares from the Data Endpoint LAN channel from generating incidents
Provides steps on how to exclude network destinations from being monitored.

Mac Troubleshooting Commands for the Forcepoint DLP Endpoint
Provides Mac Endpoint troubleshooting commands.

Using OCRClient to Test Forcepoint DLP OCR
Lists steps for testing the OCR Server on a secondary DLP server.

Slow DLP Incident Insertion - Reindexing the SQL Database
Describes a potential cause for sluggish incident insertion on high-volume environments.

Forcepoint Database Discovery Soft Locking During Scanning
Describes how the Forcepoint Crawler interacts with databases during scanning.

Keywords: DLP Data Security; Linked KBA; Featured Article; Data Discovery; OCR Server; Endpoint Server; Mac Endpoint; Forcepoint One Endpoint; General Troubleshooting; DLP Issue; Policy Setup;

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