KB Article | Forcepoint Support

Problem Description

While running a modify of the Forcepoint DLP installer, an "Internal Error 2738" popup message is thrown.

Resolution

Check Websense\EIP Infra\Logs\Modify-TRITON Infrastructure.log for the following error:

DEBUG: Error 2738: Could not access VBScript runtime for custom action
Info 2898. For MSSansSerif8 textstyle, the system created a 'MS Sans Serif' font, in 1 character set, of 13 pixels height.
Info 2898. For Arial10 textstyle, the system created a 'Arial' font, in 1 character set, of 16 pixels height.
DEBUG: Error 2835: The control ErrorIcon was not found on dialog ErrorDialog
Internal Error 2835. ErrorIcon, ErrorDialog
MSI (c) (4C:34) [02:27:17:396]: Product: EIP Infra -- Internal Error 2738.

 

Error 2738 is shown when VBScript.dll is not accessible.

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