401 Unauthorized access error while downloading Full Traffic Logging from the Cloud Portal
- Article Number: 000017779
- Products: Forcepoint Web Security Cloud
- Version: All versions
- Last Published Date: November 26, 2019
While downloading the Full Traffic Logging from the Forcepoint Cloud Portal, the following error is retrieved:
"401 Unauthorized Access"
The 401 status response most commonly occurs when the username and password specified in the Perl script are not accepted by the Full Traffic Logging server. This most commonly occurs when the portal password expires (the default is for a password to expire after 90 days).
Verify whether the credentials specified in the Perl script can be used to log into the portal at https://admin.forcepoint.net/portal.