This page is designed to be a one-stop shop with featured content articles that provide relevant information regarding Endpoint questions.Note
The featured content listed may apply to multiple products and versions. Verify the products and versions stated in the article to ensure you are reviewing the correct featured content for your configuration.
Product information covered in this article includes:All EndpointsDLP EndpointWeb DCEP and PCEP EndpointsWeb DCEP Endpoint OnlyWeb PCEP Endpoint Only
The following are videos created as supplements to the product guides and knowledge articles. Additional videos will be added to this list as they become available. To view all available videos, click the Support Videos
option in the Knowledge Base.
For all Endpoint technical support cases, a ClientInfo will need to be attached. See Logs to be collected for Forcepoint Endpoint
Forcepoint One Endpoint is the current Endpoint for Web, DLP and Next Generation Firewall ECA. Prior standalone endpoints for Web and DLP are no longer being updated separately, and are no longer supported. Before submitting a case for an Endpoint issue, ensure the newest Endpoint version is installed. To check endpoint versions and type:
In addition, ensure the Computer Operating System and Browsers are compatible with the endpoint in use. For information, see the below product matrices.
For information on upgrading an existing Forcepoint One Endpoint, see Upgrading Forcepoint One Endpoint Solutions
Understanding Endpoint Database Fingerprinting (FPNE) Detection
This article explains how Endpoint Database Fingerprinting detection functions.
DLP Endpoint Client Incident Handling When Off-Network
This article explains about how the Forcepoint DLP Endpoint Client handle incidents while it is disconnected from the Endpoint Server.
Enabling and Configuring Online Apps
This article include steps to enable Online Apps functionality.
How does the DLP Endpoint Determine an Idle State?
This article explains about how the Endpoint Client determines an idle status on the machines.
Verifying the Forcepoint DLP Endpoint Build Version
This article explains how to verify the Forcepoint DLP Endpoint build version.
Supported Special Characters in Forcepoint DLP Environments
This article explains about what special characters within account passwords can be used, and which should not be used on Forcepoint DLP environments.
Manually Update the DLP Policy on the Endpoint Machine
This article outlines steps to manually update the policy on the Endpoint machine without opening the UI.
Forcepoint DLP Endpoint Option Greyed Out in the Endpoint Package Builder
When attempting to create a Combined (Web+DLP) or DLP-only package of the Forcepoint One Endpoint (or legacy DLP Endpoint), the DLP option appears to be greyed out.
Browser Extension Configuration and Compatibility
Browser Extension Troubleshooting
DLP Endpoint Server
Web Direct Connect Endpoint (DCEP) and Web Proxy Connect Endpoint (PCEP) are used for Cloud or Web Hybrid solutions. For information between the two endpoint types, see Web Endpoint Overview