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Resolution

This page is designed to be a one-stop shop with featured content articles that provide relevant information regarding Endpoint questions.

Note The featured content listed may apply to multiple products and versions. Verify the products and versions stated in the article to ensure you are reviewing the correct featured content for your configuration.

Product information covered in this article includes:

All Endpoints
DLP Endpoint
Web DCEP and PCEP Endpoints
Web DCEP Endpoint Only
Web PCEP Endpoint Only

Important For all Endpoint technical support cases, a ClientInfo will need to be attached. See Logs to be collected for Forcepoint Endpoint.

Forcepoint One Endpoint is the current Endpoint for Web, DLP and Next Generation Firewall ECA. Prior standalone endpoints for Web and DLP are no longer being updated separately, and are no longer supported. Before submitting a case for an Endpoint issue, ensure the newest Endpoint version is installed. To check endpoint versions and type: In addition, ensure the Computer Operating System and Browsers are compatible with the endpoint in use. For information, see the below product matrices.  

All Endpoints

For information on upgrading an existing Forcepoint One Endpoint, see Upgrading Forcepoint One Endpoint Solutions.

Deployment
Deploying Forcepoint Endpoint using GPO
Important Forcepoint Technical Support does not support technical issues with mass deployment options. See Microsoft's documentation for assistance.

Create and distribute the Forcepoint Endpoint using SCCM or SMS
Important Forcepoint Technical Support does not support technical issues with mass deployment options. See Microsoft's documentation for assistance.

Deploying Forcepoint Endpoint for MacOS using Jamf
Important Forcepoint Technical Support does not support technical issues with mass deployment options. See Jamf's documentation for assistance.

Troubleshooting
Excluding Forcepoint Endpoint from Antivirus Scanning
The most common issue with upgrading and installing endpoints of any type is due to interference or endpoint service corruption from Antivirus. 

Forcepoint Endpoint compatibility with similar security product endpoints
Many problems with the endpoint can stem from other security product endpoints, and their complete removal is standard for troubleshooting.

Cannot install or uninstall Endpoint due to corrupted Endpoint service
This article gives troubleshooting steps if Antivirus or another program on the computer corrupts the Endpoint service.

Uninstalling Endpoint Clients Through Command Line
This article explains how to uninstall endpoints with Command Prompt. 

Issues uninstalling the Forcepoint Endpoint
This article gives troubleshooting steps to take if uninstallation is unsuccessful.

Forcepoint Endpoint Agent detected as malicious software on MacOS
Error ""WebsenseEPClassifier.pkg" can't be opened because Apple cannot check it for malicious software." is caused by Gatekeeper.
 

DLP Endpoint

Deployment

Installing Forcepoint One Endpoint v19 on macOS 10.15
This article deals with a specific error: “WebsenseEndpoint.pkg” can’t be opened because Apple cannot check it for malicious software.”

Enabling Full Disk Access for Forcepoint DLP Endpoint on macOS 10.15
This article is specific to changes to macOS 10.15 (Catalina) requiring Full Disk Access permissions.

Troubleshooting
Troubleshooting DLP Endpoint Performance Issues Relating to Antivirus
Antivirus is the primary cause for problems with the DLP endpoint including performance, upgrading and installation. 

Forcepoint DLP Endpoint continues asking for a restart after installation
This issue specifically addresses the Endpoint continuously asking for a restart, despite having restarted.

Browser Extension Configuration and Compatibility
Browser Extension Troubleshooting
Disable/Enable Chrome Extension in DLP Endpoint (Windows and macOS)
This article explains how to disable or enable the Chrome extension for use or troubleshooting.

Chrome extension not showing up in Chrome after the DLP Endpoint has been installed
This article explains how to resolve issues with the Chrome extension, provided the extension is supported for the Chrome version in use.
 

Web DCEP and PCEP Endpoints

Web Direct Connect Endpoint (DCEP) and Web Proxy Connect Endpoint (PCEP) are used for Cloud or Web Hybrid solutions. For information between the two endpoint types, see Web Endpoint Overview.

CVE-2019-6144 DLP and Web Security Endpoint Authentication Bypass Vulnerability
Updating to the newest endpoint (19.09 or higher) is suggested.

Deployment
Forcepoint Web Security Endpoint installation for Hybrid
This article acts as a supplement to the Forcepoint One Endpoint Installation and Deployment guide, particularly for PCEP installations. For DCEP, begin at page 37 on Forcepoint One Endpoint Installation and Deployment.

Forcepoint Web Security Endpoint installation from the Cloud
This article acts as a supplement to the Forcepoint One Endpoint Installation and Deployment guide.

Proxy Connect or Direct Connect Endpoint Client in VDI environments
Web Endpoints are not supported on VDI Environments, PAC file and NTLM suggested.
 

Web DCEP Endpoint Only

IPv6 Support for Web Endpoint
Only Web DCEP endpoints can use IPv6, with version 19.03 or higher.

Starting and stopping the Direct Connect Endpoint
This article details how to start and stop DCEP for troubleshooting purposes.

Users using a Non-Domain machine with DCEP are not being filtered
This is a specific issue to DCEP endpoint users on non-domain machines.
 

Web PCEP Endpoint Only

PAC and Internet Explorer Issues
There are known issues with Internet Explorer and PAC file integration, detailed by Microsoft. 

HTTPS PAC file not working in IE/Edge after Windows Update
This known issue only applies to pure Cloud deployments.

PAC file remains after uninstalling Web Endpoint
This issue is commonly caused by incomplete uninstalls, or a locked out registry.

Cloud or Web Hybrid endpoint client not applying policy specific PAC file
This problem can appear as users not being able to access the internet, users not getting the right policy, or not being identified.

Web endpoint client downloads incorrect PAC file
This error presents as "You are not authorized to use Hybrid" or similar error from web defence.

PCEP Endpoints: HTTPS websites require CA Certificate to be installed on Firefox
This error is specific to MacOS users who browse with Firefox.
 

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