Endpoint Troubleshooting **Featured Article**
- Article Number: 000017697
- Products: Forcepoint DLP Endpoint, Forcepoint Web Security Endpoint, Forcepoint Web Security Endpoint Cloud, NGFW ECA Client for Windows, TRITON AP-ENDPOINT DLP, TRITON AP-ENDPOINT Web
- Version: All versions
- Last Published Date: December 05, 2019
Notes & Warnings
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Resolution
This page is designed to be a one-stop shop with featured content articles that provide relevant information regarding Endpoint questions. Note The featured content listed may apply to multiple products and versions. Verify the products and versions stated in the article to ensure you are reviewing the correct featured content for your configuration. Product information covered in this article includes: All Endpoints DLP Endpoint Web DCEP and PCEP Endpoints Web DCEP Endpoint Only Web PCEP Endpoint Only Important For all Endpoint technical support cases, a ClientInfo will need to be attached. See Logs to be collected for Forcepoint Endpoint. Forcepoint One Endpoint is the current Endpoint for Web, DLP and Next Generation Firewall ECA. Prior standalone endpoints for Web and DLP are no longer being updated separately, and are no longer supported. Before submitting a case for an Endpoint issue, ensure the newest Endpoint version is installed. To check endpoint versions and type:
All EndpointsFor information on upgrading an existing Forcepoint One Endpoint, see Upgrading Forcepoint One Endpoint Solutions.Deployment Deploying Forcepoint Endpoint using GPO
Important Forcepoint Technical Support does not support technical issues with mass deployment options. See Microsoft's documentation for assistance. Create and distribute the Forcepoint Endpoint using SCCM or SMS Important Forcepoint Technical Support does not support technical issues with mass deployment options. See Microsoft's documentation for assistance. Deploying Forcepoint Endpoint for MacOS using Jamf Important Forcepoint Technical Support does not support technical issues with mass deployment options. See Jamf's documentation for assistance. Troubleshooting Excluding Forcepoint Endpoint from Antivirus Scanning
The most common issue with upgrading and installing endpoints of any type is due to interference or endpoint service corruption from Antivirus. Forcepoint Endpoint compatibility with similar security product endpoints Many problems with the endpoint can stem from other security product endpoints, and their complete removal is standard for troubleshooting. Cannot install or uninstall Endpoint due to corrupted Endpoint service This article gives troubleshooting steps if Antivirus or another program on the computer corrupts the Endpoint service. Uninstalling Endpoint Clients Through Command Line This article explains how to uninstall endpoints with Command Prompt. Issues uninstalling the Forcepoint Endpoint This article gives troubleshooting steps to take if uninstallation is unsuccessful. Forcepoint Endpoint Agent detected as malicious software on MacOS Error ""WebsenseEPClassifier.pkg" can't be opened because Apple cannot check it for malicious software." is caused by Gatekeeper. DLP EndpointDeployment Installing Forcepoint One Endpoint v19 on macOS 10.15
This article deals with a specific error: “WebsenseEndpoint.pkg” can’t be opened because Apple cannot check it for malicious software.” Enabling Full Disk Access for Forcepoint DLP Endpoint on macOS 10.15 This article is specific to changes to macOS 10.15 (Catalina) requiring Full Disk Access permissions. Troubleshooting Troubleshooting DLP Endpoint Performance Issues Relating to Antivirus
Antivirus is the primary cause for problems with the DLP endpoint including performance, upgrading and installation. Forcepoint DLP Endpoint continues asking for a restart after installation This issue specifically addresses the Endpoint continuously asking for a restart, despite having restarted. Browser Extension Configuration and Compatibility
Browser Extension Troubleshooting Disable/Enable Chrome Extension in DLP Endpoint (Windows and macOS)
This article explains how to disable or enable the Chrome extension for use or troubleshooting. Chrome extension not showing up in Chrome after the DLP Endpoint has been installed This article explains how to resolve issues with the Chrome extension, provided the extension is supported for the Chrome version in use. Web DCEP and PCEP EndpointsWeb Direct Connect Endpoint (DCEP) and Web Proxy Connect Endpoint (PCEP) are used for Cloud or Web Hybrid solutions. For information between the two endpoint types, see Web Endpoint Overview.CVE-2019-6144 DLP and Web Security Endpoint Authentication Bypass Vulnerability Updating to the newest endpoint (19.09 or higher) is suggested. Deployment Forcepoint Web Security Endpoint installation for Hybrid
This article acts as a supplement to the Forcepoint One Endpoint Installation and Deployment guide, particularly for PCEP installations. For DCEP, begin at page 37 on Forcepoint One Endpoint Installation and Deployment. Forcepoint Web Security Endpoint installation from the Cloud This article acts as a supplement to the Forcepoint One Endpoint Installation and Deployment guide. Proxy Connect or Direct Connect Endpoint Client in VDI environments Web Endpoints are not supported on VDI Environments, PAC file and NTLM suggested. Web DCEP Endpoint OnlyIPv6 Support for Web EndpointImportant Only Web DCEP endpoints can use IPv6, with version 19.03 or higher when in a mixed configuration. IPv6 only deployments are not supported. Starting and stopping the Direct Connect Endpoint This article details how to start and stop DCEP for troubleshooting purposes. Users using a Non-Domain machine with DCEP are not being filtered This is a specific issue to DCEP endpoint users on non-domain machines. Web PCEP Endpoint OnlyPAC and Internet Explorer IssuesThere are known issues with Internet Explorer and PAC file integration, detailed by Microsoft. HTTPS PAC file not working in IE/Edge after Windows Update This known issue only applies to pure Cloud deployments. PAC file remains after uninstalling Web Endpoint This issue is commonly caused by incomplete uninstalls, or a locked out registry. Cloud or Web Hybrid endpoint client not applying policy specific PAC file This problem can appear as users not being able to access the internet, users not getting the right policy, or not being identified. Web endpoint client downloads incorrect PAC file This error presents as "You are not authorized to use Hybrid" or similar error from web defence. PCEP Endpoints: HTTPS websites require CA Certificate to be installed on Firefox This error is specific to MacOS users who browse with Firefox. |
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