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Resolution

This page is designed to be a one-stop shop with featured content articles that provide relevant information regarding Endpoint questions.

Note The featured content listed may apply to multiple products and versions. Verify the products and versions stated in the article to ensure you are reviewing the correct featured content for your configuration.

Product information covered in this article includes:

All Endpoints
DLP Endpoint
Web DCEP and PCEP Endpoints
Web DCEP Endpoint Only
Web PCEP Endpoint Only

Important For all Endpoint technical support cases, a ClientInfo will need to be attached. See Logs to be collected for Forcepoint Endpoint.

Forcepoint One Endpoint is the current Endpoint for Web, DLP and Next Generation Firewall ECA. Prior standalone endpoints for Web and DLP are no longer being updated separately, and are no longer supported. Before submitting a case for an Endpoint issue, ensure the newest Endpoint version is installed. To check endpoint versions and type: In addition, ensure the Computer Operating System and Browsers are compatible with the endpoint in use. For information, see the below product matrices.  

All Endpoints

For information on upgrading an existing Forcepoint One Endpoint, see Upgrading Forcepoint One Endpoint Solutions.

Deployment
Deploying Forcepoint Endpoint using GPO
Important Forcepoint Technical Support does not support technical issues with mass deployment options. See Microsoft's documentation for assistance.

Create and distribute the Forcepoint Endpoint using SCCM or SMS
Important Forcepoint Technical Support does not support technical issues with mass deployment options. See Microsoft's documentation for assistance.

Deploying Forcepoint Endpoint for MacOS using Jamf
Important Forcepoint Technical Support does not support technical issues with mass deployment options. See Jamf's documentation for assistance.

Troubleshooting
Excluding Forcepoint Endpoint from Antivirus Scanning
The most common issue with upgrading and installing endpoints of any type is due to interference or endpoint service corruption from Antivirus. 

Forcepoint Endpoint compatibility with similar security product endpoints
Many problems with the endpoint can stem from other security product endpoints, and their complete removal is standard for troubleshooting.

Cannot install or uninstall Endpoint due to corrupted Endpoint service
This article gives troubleshooting steps if Antivirus or another program on the computer corrupts the Endpoint service.

Uninstalling Endpoint Clients Through Command Line
This article explains how to uninstall endpoints with Command Prompt. 

Issues uninstalling the Forcepoint Endpoint
This article gives troubleshooting steps to take if uninstallation is unsuccessful.

Forcepoint Endpoint Agent detected as malicious software on MacOS
Error ""WebsenseEPClassifier.pkg" can't be opened because Apple cannot check it for malicious software." is caused by Gatekeeper.
 

DLP Endpoint

Deployment

Installing Forcepoint One Endpoint v19 on macOS 10.15
This article deals with a specific error: “WebsenseEndpoint.pkg” can’t be opened because Apple cannot check it for malicious software.”

Enabling Full Disk Access for Forcepoint DLP Endpoint on macOS 10.15
This article is specific to changes to macOS 10.15 (Catalina) requiring Full Disk Access permissions.

Troubleshooting
Troubleshooting DLP Endpoint Performance Issues Relating to Antivirus
Antivirus is the primary cause for problems with the DLP endpoint including performance, upgrading and installation. 

Forcepoint DLP Endpoint Continues Asking for a Restart After Installation
This issue specifically addresses the Endpoint continuously asking for a restart, despite having restarted.

Outlook Experiences Significant Latency with the DLP Endpoint Installed
This article gives steps for resolving Outlook latency when DLP Endpoint is installed.

How many KVOOP.EXE processes should be running on an Endpoint Client machine?
This article gives information regarding noticing many KVOOP.EXE processes.

Forcepoint DLP Endpoint and Forcepoint One Endpoint do not monitor Microsoft Edge v40, v41, v42, or v44 by default in Windows 10 Creators Update
This article explains how to enable monitoring of Microsoft Edge for Windows 10 Creator's Update.

Browser Extension Configuration and Compatibility
Browser Extension Troubleshooting
Disable/Enable Chrome Extension in DLP Endpoint (Windows and macOS)
This article explains how to disable or enable the Chrome extension for use or troubleshooting.

Chrome extension not showing up in Chrome after the DLP Endpoint has been installed
This article explains how to resolve issues with the Chrome extension, provided the extension is supported for the Chrome version in use.

DLP Endpoint Server
Configuring Load Balancing and High Availability for Forcepoint DLP Endpoint Servers
This article explains best practice for load balancing DLP Endpoint servers.

Red Endpoint Sync Status Under DLP Endpoint Status
This article explains what can cause the "Red" status, and provides different options to clear it. 

Connecting External DLP Endpoints to a Public Internal or Cloud/DMZ Endpoint Server
This article explains configuration, but requires DLP 8.4 or higher. 

Customizing Forcepoint DLP Endpoint client messages
This article explains how to customize the Endpoint popup messages.
 

Web DCEP and PCEP Endpoints

Web Direct Connect Endpoint (DCEP) and Web Proxy Connect Endpoint (PCEP) are used for Cloud or Web Hybrid solutions. For information between the two endpoint types, see Web Endpoint Overview.

CVE-2019-6144 DLP and Web Security Endpoint Authentication Bypass Vulnerability
Updating to the newest endpoint (19.09 or higher) is suggested.

Starting and Stopping Windows Forcepoint One Web Endpoint Services
This article details how to start and stop Forcepoint One Endpoints for troubleshooting purposes

Endpoint installation causes Blue Screen on Windows 10 machine
This article explains about an Endpoint installation issue on windows 10 machine

End User Control settings are not applied to users
End Users are unable to enable/disable endpoint from tray icon.

Local Administrators are being prompted for authentication when Forcepoint Endpoint is installed
This issue occurs since the local admins are non domain users.

How to find the version of Forcepoint Endpoint installed on all the machines in the organization
This article includes steps to find the endpoint version in cloud web security.

Web Endpoint will not install on a Windows Server
Endpoint installation issue on windows server.

Updating the Web Cloud Endpoint Client anti-tampering password
This article provides steps to update the endpoint client anti tampering password. 

Installing Forcepoint One Endpoint for Mac with Apple Remote Desktop
How to install Forcepoint One Endpoint as a group rather than one-by-one for MAC

Troubleshooting Windows Forcepoint Endpoint Client Uninstallation Issues
Unable to uninstall endpoint client.

Forcepoint One Endpoint Telemetry
This article provides details about Endpoint Telemetry feature introduced in version 20.05

Web Endpoint wepsvc process running high CPU on a Citrix terminal server
High CPU utilization on citrix environment.
 


Deployment
Forcepoint Web Security Endpoint installation for Hybrid
This article acts as a supplement to the Forcepoint One Endpoint Installation and Deployment guide, particularly for PCEP installations. For DCEP, begin at page 37 on Forcepoint One Endpoint Installation and Deployment.

Forcepoint Web Security Endpoint installation from the Cloud
This article acts as a supplement to the Forcepoint One Endpoint Installation and Deployment guide.

Proxy Connect or Direct Connect Endpoint Client in VDI environments
Web Endpoints are not supported on VDI Environments, PAC file and NTLM suggested.
 

Web DCEP Endpoint Only

IPv6 Support for Web Endpoint
Important Only Web DCEP endpoints can use IPv6, with version 19.03 or higher when in a mixed configuration. IPv6 only deployments are not supported.

Users using a Non-Domain machine with DCEP are not being filtered
This is a specific issue to DCEP endpoint users on non-domain machines.

Direct Connect Endpoint Client does not log or filter requests from end users 
This is a specific issue to DCEP where the DCEP does not log or filter requests from end users.

Cannot install DCEP version 3527 on Windows 10
DCEP Installation issue on windows 10.

Users are seeing Content/Video unavailable while playing youtube videos through Forcepoint Direct Connect Endpoint
Users are unable to load youtube videos through DCEP.

Disable notifications for Direct Connect Endpoint
This article include steps to disable notifications for DCEP

Ensuring the Direct Connect Endpoint goes to fallback mode when connected to VPN
DCEP goes to fallback mode when connected to VPN

Not able to connect to Sonicwall VPN with Direct Connect Endpoint installed
DCEP users unable to connect to Sonicwall VPN
 

Web PCEP Endpoint Only

PAC file remains after uninstalling Web Endpoint
This issue is commonly caused by incomplete uninstalls, or a locked out registry.

PAC file appearing in LAN settings sporadically after removal of PCEP client
This issue is similar to PAC file remains after uninstalling Web Endpoint and is found to be due to a bug within Microsoft Office.

PAC and Internet Explorer Issues
There are known issues with Internet Explorer and PAC file integration, detailed by Microsoft. 

HTTPS PAC file not working in IE/Edge after Windows Update
This known issue only applies to pure Cloud deployments.

Cloud or Web Hybrid endpoint client not applying policy specific PAC file
This problem can appear as users not being able to access the internet, users not getting the right policy, or not being identified.

Web endpoint client downloads incorrect PAC file
This error presents as "You are not authorized to use Hybrid" or similar error from web defence.

PCEP Endpoints: HTTPS websites require CA Certificate to be installed on Firefox
This error is specific to MacOS users who browse with Firefox.

Moving Proxy Connect Endpoint migration from Hybrid to Cloud without uninstalling the endpoint agent
How to move hybrid endpoint to cloud without uninstalling the endopint client. 

Proxy Connect Endpoint: User is prompted for authentication when they access FTP over HTTP
How to access FTP over HTTP using endpoint. 

Users are able to bypass Cloud Proxy using Firefox with Proxy Connect Endpoint installed v19.10
This article explains about an issue where users were able to control browser proxy settings when endpoint client is running. 

Mac Proxy Connect Web Endpoint Installation Error: "Cannot find the required setting files to install the endpoint"
PCEP installation issue on MAC.

Fiddler does not work when using Proxy Connect Endpoint Client
Unable to use fiddler when PCEP is running.

Force Proxy Connect Endpoint to use HTTPS PAC url
How to force PCEP to use HTTPS pac url.





Keywords: Endpoint troubleshooting; DLP Endpoint; Web PCEP Endpoint; Web DCEP Endpoint; Deployment; Browser Configuration; Browser Extension Troubleshooting; DLP Endpoint Server

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