KB Article | Forcepoint Support

Notes & Warnings

Important You will need access to the Forcepoint Manager to access the "General" settings page and to confirm the location where the backup path is configured. For instructions detailing the overall backup and restore procedure, please view the official documentation.

Note If Forcepoint DLP 8.4 or 8.5 is in use, also refer to Files Missing from DLP Backup and Oldest Backups Not Being Removed. For issues restoring from a 8.4 backup, refer to Fatal Error when Restoring Large 8.4 DLP Backups.

To watch a video detailing the DLP backup and restoration procedure, see the following article:
Video: Backing Up and Restoring Forcepoint DLP

Problem Description

How can I confirm if a backup of a Forcepoint DLP environment has been successful?

Resolution

The backup process (also known as a DSSBackup) is performed as a Windows Task Scheduler task created during installation of Forcepoint DLP. If the task appears to be missing, please refer to Missing Forcepoint DLP Tasks Within Windows Task Scheduler for resolution steps.
  • As a best practice, it is recommended to take a complete DLP Backup before upgrade or any major changes on the DLP Module.
  • By default, this task is disabled until the proper configurations are set. Ensure that this task is enabled and able to complete properly.

Requirements for a DSSBackup to complete

Check the Forcepoint Security Manager for the backup location and view the backup log to confirm that the backups of the DLP system are working and are successful. 

  1. Log into the Forcepoint Security Manager.
  2. Navigate to Main > General > Backup.

bu

  1. Here you should see the backup path. From the Manager Server itself, navigate in Windows Explorer to the location of the backup path.
    • A time-stamped folder will be created during each backup attempt.
    • Each backup folder will have a file called DataBackup.txt. This is the log for the backup process.
    • If there are more backup folders than what have been configured in the backup settings, this suggests that backup failures have been occurring and previous backup folders are not being cleaned up as a result.
  2. Open DataBackup.txt from the most recent backup folder and scroll to the bottom of this file.
  3. Confirm that this is the last line: *** Backup Finished ***

fl

  1. If this line is NOT in the file, the backup is not usable and will fail validation when selected as a restore point.
  2. Additionally, confirm within the MngDB folder that a backup of the wbsn-data-security SQL database is present.


In the case where the backup folder is not available, navigate to %DSS_HOME% (The DLP installation directory) and check the CPSBackup.log file.
This will have information regarding the backup script. If any errors are present that are not immediately resolvable, raise a case with Technical Support for further assistance.

 

Provide the following when opening the case:

  • %DSS_HOME%CPSBackup.log
  • From the backup folder (for path, refer to steps 2 and 3), if created, collect file DataBackup.txt
  • The version of DLP in use
  • If this is directly after an upgrade or installation, provide what version you were using (if applicable)


Keywords: Check backup status; check backup success; check if a backup was successful; backup log; dlp; check dlp backup; check dlp backup success; check if a dlp backup was successful; dlp backup log; dlp backup; DSSBackup Validity; Restore Backup

Article Feedback



Thank you for the feedback and comments.