Web Cloud users on Mac OS cannot connect to Apple App store
- Article Number: 000017270
- Products: Forcepoint Web Security, Forcepoint Web Security Cloud, Forcepoint Web Security Endpoint Cloud, TRITON AP-WEB, Web Security Gateway, Web Security Gateway Anywhere
- Version: 8.5, 8.4, 8.3, 8.2
- Last Published Date: June 18, 2019
Cloud Web users experience connectivity issues in MacOS environments when using the Apple App store.
The Apple App Store application closes the connection when our cloud proxy presents its own SSL Decryption certificate. In order to prevent this interaction, there are certain domains critical to the App Store that should be added to the Decryption Bypass list. This will prevent the proxy from decrypting the traffic, restoring proper functionality to the App Store.
The domains that will be added to the SSL Decryption Bypass are:
On rare occasions, the change will take longer than that to go live, but typically it will be live after around 15 minutes.
For Web Hybrid, SSL Decryption Bypass is synced from the settings in Forcepoint Security Manager.