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This article provides information about the Forcepoint Security Appliance Manager (FSAM).

The Forcepoint Security Appliance Manager (FSAM) is a single GUI to manage one or multiple appliances in a deployment. Its functionality is similar to previous versions' Appliance Manager, without having to open multiple windows.

General Information

Installation Guides and additional documentation are available:

1. Log into the Support site.
2. Go to Documentation.
3. Click All Documents if Forcepoint Appliances are not showing.
4. Under Forcepoint Security Appliance Manager, click the appropriate version of FSAM.

The installer is located in the Downloads section of the Support site:

1. Log into the Support site.
2. Go to Downloads.
3. Click All Downloads if Forcepoint Appliances are not showing.
4. Under Forcepoint Security Appliance Manager, click the appropriate version of FSAM.

Certified Product Matrix
Forcepoint Security Appliance Manager (FSAM) Certified Product Matrix

Resolved and known issues for FSAM
v2.0.1 Resolved and Known Issues for Security Appliance Manager
v2.0 Resolved and Known Issues for Security Appliance Manager
v1.2.x Resolved and Known Issues for Security Appliance Manager
v1.1 Resolved and Known Issues for Security Appliance Manager
v1.0 Resolved and Known Issues for Security Appliance Manager

Command Line Interface guides for Appliances
While newer versions have enhanced functionality, there are some options available in the older Appliance Manager GUI which are not available to FSAM at this time. In these instances, using the Command Line Interface (CLI) may be necessary to complete the task.

Note Some syntax changes occurred between 8.3 and 8.4.

TRITON® Appliances Command Line Interface (version 8.3)
Forcepoint Appliances Command Line Interface (version 8.4)
Forcepoint Appliances Command Line Interface (version 8.5)

Examples of options in the previous Appliance Manager not currently available in the newest version of the FSAM:

• Managing block pages (handled through API, see Creating Custom Block Pages)
• Changing the password for the Content Gateway
• Changing Web Components mode

Note Once installed, FSAM is accessed through the same IP or hostname and port as Forcepoint Security Manager, with /cm added to the end.  Example:

https://<ip.address>:9443/cm

Troubleshooting the FSAM

Forcepoint Security Appliance Manager (FSAM) Installation and Upgrade steps for appliances
Appliance versions 8.3 requires many hotfixes for FSAM version 1.0-2.0, and 8.4 requires a hotfix for FSAM version 1.2.1-2.0. All upgrades to FSAM require reinstallation of the FSAM software. FSAM 2.0 now checks if a previous version exists.

Forcepoint Security Appliance Manager (FSAM) Installation Error for Missing dll
Error on installation of FSAM on Windows Server 2012 R2.

Forcepoint EIP API service is not starting
If the Forcepoint EIP API service does not start, FSAM will not properly function.

FSAM stuck on screen with "Loading…" message
Applies to all FSAM versions.

FSAM Appliances are showing wrong version or grayed out
Issue caused by appliances not properly connecting in the Forcepoint Security Manager.

Forcepoint Security Appliance Manager (FSAM) shows "No registered Appliances found"
This issue can happen on any new installation of the FSAM regardless of version.

Services such as SIEM Connector Service are no longer listed on appliance manager or FSAM
This issue is due to information not being present in a file on the server. Affects both FSAM and Appliance Manager.

Missing backup files in FSAM
Backup files became available in FSAM version 1.2.1 and the option continues to newer versions.

FSAM Error "Unable to connect to appliance"
Ensure port 443 is open between the Forcepoint Security Manager server and Appliances. 

Proxy hotfixes rebooting Appliances in FSAM
Specific issue with certain hotfixes in 8.4 and 8.5 resulting in sudden appliance reboot when done through FSAM. 

Unable to start Forcepoint EIP API service no module called servicemanager
Forcepoint EIP API service will not start, with event viewer error "ImportError: No module named 'servicemanager' "



Keywords: virtual appliance issue; appliance login issue; appliance backup failing; appliance change; appliance error message; appliance issue; appliance not working; appliance upgrade; hotfix download issue; backup issue; security appliance manager issue; 9443; cm; centralized manager