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Problem Description

I want to configure or troubleshoot quarantined emails for my Forcepoint Email product.

Resolution

Forcepoint Email Security Cloud allows users to review lists of suspicious and clean email through a personal email report. For additional details, see Accessing quarantined email. For more information about Forcepoint Email Security Cloud, see Forcepoint Security Portal Help.

On-Premises versions of Forcepoint Email Security will maintain quarantined emails through the Personal Email Manager (PEM). For the latest resources, see Managing quarantined messages and Using the Quarantined Messages List. For specific version resources, please visit Support Documentation and navigate to your current version.

Configuration

Change notification message for quarantined email
How to change the message a user receives about a quarantined email.

Emails quarantined due to format [missing-filename]
Strict checks on message structure tests.

Quarantine reason: attachment-block [ lnk ]
How the LNK extension is used in Linux and Windows.

Quarantine Emails from a particular email address
How to quarantine emails from a specific user.

Handling Spoofed mail - SPF/DKIM/DMARC Quarantine/Reject options
This article covers which email options allow quarantined spoofed mail and which will reject it.

Troubleshooting

Outbound Message Quarantined by Authentium Antivirus
If Authentium Antivirus is triggering as false positive, it will need to be sent to Technical Support.

End-users are unable to send themselves a copy of the quarantined message notification page
How to receive a copy of the quarantined email message.

Cannot release email quarantined for "system [NDR-spoofed-outbound-msg]" from End User Message Report
Administrators have the ability to release quarantined email.

Legitimate messages are being quarantined and considered to be spoofed
Find out how to resolve and allow legitimate messages to be delivered.

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