KB Article | Forcepoint Support


Featured Articles in the Forcepoint Knowledge Base are based on topics customers frequently contact Forcepoint Technical Support about. These topics are reviewed and updated regularly, so please check back often. Video links are being added to the Featured Articles as they become available. To view all available videos, click the Support Videos option in the Knowledge Base. 
Featured Article Topics

Application Issues

Troubleshooting application specific issues is a common request for Technical Support. While many applications will not be listed as the steps are the same for many issues, Office 365, Skype, Collaboration and other Software is present. Topics such as Unable to connect to meetings or phone calls with Skype or Skype for Business and Cannot access Dropbox when proxying through Content Gateway plus more are included.

Policy Server

A comprehensive overview of the most common information about setting up and troubleshooting the Policy Server component. Topics such as Policy Server does not start or experiences various connection errors and Switching between Policy Servers produces a "Could not connect to the Policy Server" error plus more are included.

Web Troubleshooting Tools

There are many tools to troubleshoot Web issues, being Forcepoint created as well as third-party tools. Topics such as Troubleshooting Forcepoint services using ConsoleClient and Enabling Content Gateway debugging and locating relevant log files plus more are included.

Master Database

The Master Database is a key piece to filtering users properly. Without a fresh database download daily, improper filtering can occur and security could be compromised. Topics such as The Master Database and Corrupt Master Database files require fresh download plus more are included.

Forcepoint Services

The User Service and Filtering Service are critical to the operation and functionality of Forcepoint Web Security solutions. Topics such as User service is not available and Filtering Service is not running plus more are included.

Log Server and Log Database

The Log Server and Log Database are the foundations of a Forcepoint Web Security solution. Learn more about configuration, troubleshooting, and possible error messages.Topics such as How to update the ODBC and the Log Server connections​ and Log Server test connection failures plus more are included.

User Identification Issues

Understanding how users are identified will help determine if a filtering issue with receiving the correct policy is related to an authentication issue. Topics such as Determining Identification Method and Using DC Agent for Transparent User Identification plus more are included.

Forcepoint Security Manager

The Forcepoint Security Manager (previously known as Triton Manager) is the primary manager for Forcepoint products. Topics include How to create and install a new server certificate in the TRITON EIP infrastructure and Error: "HTTP status 404" appears when logging into TRITON Manager plus more are included.

Quarantined Emails

One of Forcepoint Email product's primary functions is to quarantine emails to protect users. Learn more about configuration and troubleshooting. Topics such as Legitimate messages are being quarantined and considered to be spoofed and Quarantine Emails from a particular email address plus more are included.

Antispoofing in Forcepoint Email Security Solutions

Antispoofing and SPF (Sender Policy Framework) checking capabilities of Forcepoint Email Security products, including both Cloud and On-Premises. Topics such as How do I avoid being blacklisted? and Email Cloud Policy configuration recommendations and best practices plus more are included.

Blocking and Block Page 

Blocking is the most common form of halting user access to objectionable material within Forcepoint products. Learn more about configuration and troubleshooting. Topics such as Modifying Block Page Content and Block or allow email to or from certain email addresses plus more are included.

Forcepoint Security Appliance Manager

The Forcepoint Security Appliance Manager (FSAM) is the primary appliance manager GUI for Forcepoint product versions 8.3 to 8.5. Topics such as FSAM stuck on screen with "Loading…" message and FSAM Appliances are showing wrong version or grayed out plus more are included.


SIEM logging deals with logs sent to an integration such as Splunk, Qradar or others. Topics such as Forcepoint versions 8.4 or higher are not logging data to the SIEM integration and CASB SIEM Scan Tool configuration plus more are included.

Network Agent

Forcepoint Network Agent is the Web filtering tool for non-standard protocols, and the can be the primary filtering method in stand-alone environments. Seat Count information is also present in this article. Topics such as Network Agent Standalone Topology and Setup and HTTPS sites are not recategorized when the hostname is entered plus more are included.

Endpoint Troubleshooting

Forcepoint uses Endpoint software to enforce DLP policies and Cloud Web filtering when off-site. Learn more about configuration and troubleshooting. Topics such as Troubleshooting DLP Endpoint Performance Issues Relating to Antivirus and PAC file appearing in LAN settings sporadically after removal of PCEP client plus more are included.

Product Errors

A high level overview of errors specific to Connection, Certificate, Installation and Upgrade for Forcepoint products. Topics such as WCG Error: A client exceeded the 100 per second connection rate limit and Appliance upgrade fails with Internal command error plus more are included.

Password Resets for Web Security products

Forcepoint Manager, Content Gateway and Cloud Portal passwords sometimes need to be changed. Topics such as Resetting the Admin Password for Forcepoint Security Manager and Content Gateway Manager password restrictions plus more are included.

Forcepoint Data Security (DLP) Management Server

Forcepoint DLP Management Server issues include a host of topics spanning error messages to to log collection. Topics such as "Forcepoint DLP could not be launched" error for DLP in Forcepoint Security Manager and Collecting Forcepoint DLP Logs for Analysis plus more are included.

Forcepoint Insider Threat

Much like other products, configuration and troubleshooting, Forcepoint Insider Threat (FIT) has some documentation to help with issues. Topics such as FIT Agent Whitelisting and Understanding FIT Channel Failure Errors plus more are included.


featured article; common issues; faq; frequent; Application Access; Web Troubleshooting Tools; Forcepoint Services; User Identification Issues; Quarantined Emails; Blocking and Block Page; SIEM; Endpoint Troubleshooting; Policy Server; Master Database; Log Server; Log Database; Security Manager; Triton; antispoofing; fsam; security appliance manager; network agent; product errors

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