KB Article | Forcepoint Support

Problem Description

Forcepoint is aware of an issue affecting the Google Drive File Stream application (GoogleDriveFS.exe) which is no longer loading correctly when the Forcepoint Endpoint is installed on the user PC.
 

Resolution

Initial analysis shows the Endpoint modules related to the issue have not changed recently so it is possible a recent update or change in the GoogleDriveFS executable has influenced the conflict. Forcepoint Engineering is working to provide workaround options for all Endpoint types.

Resolution for Data

Option 1: Upgrade the Google Drive File Stream version to 25.252.303.31 to see if this resolves the issue. We have seen some instances where this has worked.

Option 2: Apply the following workaround to unhook the GDFS application.
  1. Open the Forcepoint Security Manager.
  2. Click Data security > Settings > Deployment > Endpoint profiles.
  3. Click Settings at the top of the page.
  4. Click the Advanced tab.
  5. In the Excluded Applications section add the following:
GoogleDriveFS.exe
  1. Click OK and click Save and Deploy.
Once complete, either wait for the endpoint to pick up the updated profile or click update in the endpoint user interface on the user machine.

When the endpoint has updated to the latest profile version, restart the user machine after this and the Google application should load.

Resolution for Web

Option 1: Upgrade the Google Drive File Stream version to 25.252.303.31 to see if this resolves the issue. We have seen some instances where this has worked.

Option 2: Forcepoint has fixed this issue in a new build. Contact Forcepoint Support and request one of the following builds:
  • 8.5.0.2816 (Forcepoint Web Security Proxy Connect Endpoint)
  • 8.5.0.3816 (Forcepoint Web Security Direct Connect Endpoint)
This fix will also be available on the Forcepoint Downloads site mid-June 2018.
 
To resolve this issue with the new build, complete the following steps on every affected endpoint machine:
  1. Install build 2816 or build 3816.
  2. Open the command line, go to the Websense installation folder and run the following command:
    wdeutil.exe -patchCase=EI-17871
  3. Restart the endpoint machine.

 

Article Feedback



Thank you for the feedback and comments.