KB Article | Forcepoint Support

Problem Description

Forcepoint is aware of an issue affecting the Google Drive File Stream application (GoogleDriveFS.exe) which is no longer loading correctly when the Forcepoint Endpoint is installed on the user PC.
 

Resolution

Initial analysis shows the Endpoint modules related to the issue have not changed recently so it is possible a recent update or change in the GoogleDriveFS executable has influenced the conflict. Forcepoint Engineering is working to provide workaround options for all Endpoint types.

Resolution for Data

Option 1: Upgrade the Google Drive File Stream version to 25.252.303.31 to see if this resolves the issue. We have seen some instances where this has worked.

Option 2: Apply the following workaround to unhook the GDFS application.
  1. Open the Forcepoint Security Manager.
  2. Click Data security > Settings > Deployment > Endpoint profiles.
  3. Click Settings at the top of the page.
  4. Click the Advanced tab.
  5. In the Excluded Applications section add the following:
GoogleDriveFS.exe
  1. Click OK and click Save and Deploy.
Once complete, either wait for the endpoint to pick up the updated profile or click update in the endpoint user interface on the user machine.

When the endpoint has updated to the latest profile version, restart the user machine after this and the Google application should load.

Resolution for Web

Option 1: Upgrade the Google Drive File Stream version to 25.252.303.31 to see if this resolves the issue. We have seen some instances where this has worked.

Option 2: Forcepoint has fixed this issue in a new build. See the downloads site for an updated version of the endpoint build:
  • 8.5.0.2816 (Forcepoint Web Security Proxy Connect Endpoint)
  • 8.5.0.3816 (Forcepoint Web Security Direct Connect Endpoint)

To resolve this issue with the new build, complete the following steps on every affected endpoint machine:
  1. Install build 2816 or build 3816.
  2. Open the command line, go to the Websense installation folder and run the following command:
    wdeutil.exe -patchCase=EI-17871
  3. Restart the endpoint machine.

Set Google Drive File Stream to bypass the proxy

Google has produced documentation on how to set Google Drive File Stream to bypass the proxy by editing the registry. You may find that setting a bypass for the proxy resolves the issue if the above steps do not succeed in doing so.
 

Article Feedback



Thank you for the feedback and comments.