Delay loading web pages when using Chrome v64 or higher
- Article Number: 000015719
- Products: Forcepoint DLP Endpoint, Forcepoint Web Security Endpoint, TRITON AP-ENDPOINT DLP, TRITON AP-ENDPOINT Web
- Version: 8.5, 18
- Last Published Date: September 08, 2020
You may experience an extended delay when Chrome v64 or higher tries to load a web page on a Windows endpoint machine.
If you use Chrome v64 or higher on a Windows endpoint machine, the browser becomes unresponsive for a few minutes and displays a “Waiting for …” message at the bottom of the browser window. If the Forcepoint Endpoint extension was the last extension loaded before Chrome became unresponsive, the message at the bottom of the window may be “Waiting for Forcepoint Extension …”.
Forcepoint has investigated this issue and found that the cause varies based on each customer's environment.
If you are currently using Chrome v66 or lower and experiencing this delay, we recommend that you take the following actions:
Keywords: DLP Data Security Endpoint; Forcepoint One Endpoint; Google Chrome Latency; Slow Browsing Issue; Loading Delay; Waiting for Forcepoint Extension;