Log Server test connection failures
- Article Number: 000015655
- Products: Forcepoint URL Filtering, Forcepoint Web Security, TRITON AP-WEB, Web Filter & Security, Web Security Gateway, Web Security Gateway Anywhere
- Version: 8.5, 8.4, 8.3, 8.2, 8.1, 8.0, 7.8, 7.7
- Last Published Date: June 22, 2020
Logging appears to be working, however, the Log Server Test Connection button results in Forcepoint Security Manager (formerly Triton Manager) showing a "Failure: Network Exception" error or an "IO Exception" error.
Also, the BCP Test Location button is displaying a "Path is invalid" error.
For v8.3 and later:
For v8.2 and earlier:
Alert: Sync Service connection to hybrid service or Log Server timed out due to connection issues.
Description: Confirm your Sync Service proxy configuration is correct on the Settings>Hybrid Configuration>Scheduling page. If no proxy is configured on this page, check there are no network issues between Sync Service and the hybrid service or Log Server.
Websense.log shows the following error:
03/25/2018 09:29:38,Error,WebsenseSyncService@10.239.125.6,SyncService,WsRESTRequest.java:261,0x15d0001,Communication failure detected on transmission to server.
In order to resolve the issue, follow the steps below:
If on-premise logging is working and reports can be generated in Investigative Reports and Presentation Reports, this issue is most likely due to the configuration in the logserver.ini file.
Important Do not comment out the host token and replace Host=0.0.0.0 with Host=<LogServer_IP>.
Keywords: log server issue; test connection fails; path is invalid; IO exception; network exception; logserver.ini; connection failed; verify port and try again; cannot connect to log database