Cannot access website using the cloud proxy - "HTTP 500 Internal Server" error
- Article Number: 000014640
- Products: Forcepoint URL Filtering, Forcepoint Web Security, Forcepoint Web Security Cloud, TRITON AP-WEB, Web Security Gateway Anywhere
- Version: All versions, 8.5, 8.4, 8.3, 8.2, 8.1, 8.0, 7.8, 7.7, 7.6
- Last Published Date: July 16, 2020
I cannot access a website using the cloud or hybrid proxy service. I receive an HTTP 500 Internal Server error on the browser. When bypassing the cloud/hybrid proxy, it works fine.
This issue may occur under two circumstances:
To address this issue:
The Technical Support team will escalate your issue.
Note Forcepoint cannot control if or when the data center will be unblocked by the web site. Where immediate access to the URL is needed, follow the instructions in step 1.
Keywords: unable to access website; 500 internal server error; proxy bypass; unfiltered destination; url connectivity test; 503 service unavailable; anaoymize header