KB Article | Forcepoint Support

Problem Description

Forcepoint Technical Support is now using Zoom for group remote sessions instead of the GoToMeeting products. If using a Websense Content Gateway(WCG) with SSL Decryption enabled, it may be necessary to add Zoom's information as a tunnel to allow a remote session.
 

Resolution

Important For customers who have agreements with GoToMeeting and do not allow Zoom in their environment, the customer can send a GoToMeeting email request to the case for the technical support agent to join.  This article explains troubleshooting steps for the primary way that Forcepoint Technical Support creates remote sessions.

In order to resolve this issue and allow Zoom through the WCG:
 
  1. Log on to the WCG user interface.
  2. Click Configure, click SSL, click Incidents, click the Add Website tab.
  3. Add the following entries as URLs if not already present in the list:
    1. *.zoom.us
    2. *.MeetingConnector.<IP address>
    3. *.MeetingConnector.<IP2 address>
    4. *.MeetingConnector2.<IP address>
    5. *.MeetingConnector2.<IP2 address>
Note Meetingconnector.ip is the Zone Controller eth0. Meetingconnector2.ip is the second Zone Controller eth0 for high availability.
  1. Zoom will now connect through the WCG

If these settings do not work, please refer to the Zoom help center website for additional information regarding configuring network firewall or proxy settings.
 

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