KB Article | Forcepoint Support

Problem Description

Forcepoint Technical Support is now using Zoom for group remote sessions instead of the GoToMeeting products. If using a Websense Content Gateway(WCG) with SSL Decryption enabled, it may be necessary to add Zoom's information as a tunnel to allow a remote session.
 

Resolution

Important For customers who have agreements with GoToMeeting and do not allow Zoom in their environment, the customer can send a GoToMeeting email request to the case for the technical support agent to join.  This article explains troubleshooting steps for the primary way that Forcepoint Technical Support creates remote sessions.

In order to resolve this issue and allow Zoom through the WCG, follow the steps below.
  1. Log on to the WCG user interface.
  2. Click Configure > SSL > Incidents > Add Website tab.
  3. Add the following entries as URLs if not already present in the list with the action of Tunnel:
    • *.zoom.us
    • zoom.us
Note If the following URLs above do not resolve the issue, you may have to add each of the IP addresses for Zoom to Configure > Networking > ARM > Static Bypass > Edit File.  These are located in the Zoom article mentioned below.

Note We recommend allowing zoom.us and *.zoom.us from proxy or SSL inspection
  1. Zoom will now connect through the WCG
If these settings do not work, please refer to the Network Firewall or Proxy Server Settings for Zoom article for additional information regarding configuring network firewall or proxy settings.
 

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