Logs to be collected for Direct Connect and Proxy Connect Endpoint
- Article Number: 000012967
- Products: Forcepoint Web Security Cloud, TRITON AP-ENDPOINT Web, TRITON AP-WEB
- Version: 8.5, 8.4, 8.3
- Last Published Date: January 18, 2019
Problem Description
When using the Direct Connect or Proxy Connect endpoint, if there is an issue that needs to be addressed by Technical support, there are specific files to gather. Examples of scenarios where these logs would be helpful:
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Resolution
Follow the below steps to collect the required logs: Note Close all the browsers before following the below steps. If using Direct Connect Endpoint:
http://query.webdefence.global.blackspider.com/?with=all
This set of logs will help Technical Support identify the issue. Do not skip any of the steps above. Attempt to attach the logs directly to the case at the Support Site.If the files are too large, zip into a single folder and upload it to our FTP server and mention the File Name given to the folder so Technical Support may locate the files:
http://query.webdefence.global.blackspider.com/?with=all
If the files are too large, zip into a single folder and upload it to our FTP server and mention the File Name given to the folder so Technical Support may locate the files:
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